AAA Wichita East

Worst place customer service ever! We booked a cruise got insurance for coverage in case of problems. Wife had health issues and we had to cancel in advance of the trip. These people won't even return phone calls to resolve the repayment of our trip! Matt Bert and his boss won't do anything. I will never do business with this company again. We have been waiting since March of 2020 for our refund.

I was so impressed with how quickly AAA arrived when my tire went flat, plus how pleasant,professional and efficient they were.

Easy to join! Good benefits!

I am a 42 year member but seriously looking at other options. I can change a tire but the lug nuts were too tight for me to handle. My “hour” wait was at 58 minutes with no contact. A wonderful stranger got the lug nuts off and changed my tire. I am upset because this is not the first time that I needed help from AAA Also there are so many options on the 800 number that makes the frustration more frustrating. When I did get a real time person, she was courteous

Have had great experience over the past few years but this year they changed their policy and would not come jump start my truck as it no longer qualified. Maybe they should have told me that at the first of the year before I paid. This same truck they had come out for service 3 years ago and no problem. Shame you pay money and they won't even come jump start a simple 12 volt battery. And yes I paid extra for the premium service.