Regal Warren West ScreenX & IMAX

Sooooo glad that they opened back up. As I drove in, I noticed the lack of upkeep of the place since the pandemic and got an eerie end of the world vibe. It was a little weird, but I went and saw the New Mutants. Which was a pretty good movie imo. And they went back to Pepsi products!!! Good on them. The photo was taken around 3PM, the place use to be packed at that time. Anyway, glad they are back open again.

Context: I grew up going to this theater as I lived nearby.nnSince Regal acquired this cinema it has slowed, but continually, degraded in quality. I almost completely stopped going here in favor of the local AMC. Last Friday night, my wife and I decided to give it another chance as we were very excited to see the premier of Tenet in the IMAX. That happened to be the last straw. We spent over $30 on tickets to be greatly disappointed in quality and customer service. We drove 45 minutes across town to attend the IMAX and were immediately not impressed as the place looked apocalyptic with unkept maintenance. The IMAX viewing was worse: red dots across the entire left side of the screen. Anytime a face was on the left they looked like they had worse acne then I did in highschool. It was horribly distracting the entire time. When I reached out to customer service the next day they refused to do anything for me saying I had to leave in the first 20 minutes of the movie to get a refund. I was on a date night with my wife and we drove 45 minutes. I wasn't going to leave... They refuse to stand by the quality of their theaters. When I had a similar experience at AMC they at least gave me credit towards a free movie. Even half credit would have been better than nothing. You shouldn't pay premium prices for a premier movie only for the screen to be discolored with red dots. Save yourself some disappointment and go to a theater that cares about providing a quality viewing experience and not just about making a quick buck.

Possibly the greatest modern movie theater I have ever been to. Good food, good prices and even a pre show light show!..........And then Regal bought them out and it sucks now. Just another terrible chain theater.

I stopped here because a friend recommended this specific theater. During the show my son got really restless so we had to leave early. As we walked out the manager stopped us and asked us if we would like a refund. I wasn't expecting a refund but because he did it stood out to me. The bathrooms are amazing, I could totes have a selfie session in there. Oh, amd their milk shakes are so good!

Really the only game in town for IMAX the screen or the projector has pink/purple colored splotches on the left side of the screen. Service is usually pretty good if not exceptional. Running in a limited capacity during Covid isn't a great time to be overlooking blatant viewing issues. Overal a great place, attention to detail is a little off at the moment.