Map
Detailed Information
- Place Types Electronics store
- Address 3015 S 9th St, Salina, KS 67401, USA
- Coordinate 38.7825724,-97.612802
- Website https://www.t-mobile.com/store-locator/ks/salina/s-9th-street-e
- Rating 3.7
- Compound Code Q9MP+2V Salina, KS, USA
Photos
Reviews
Customer service is the worst ever! I got my daughter a phone through them 4 months ago. I have had to call then every month for an issue with billing. I was over charged and was told I would be credited on next bill. I wasn't. Called again and was told would be put back in my account. It wasn't. Called again and after 30 minutes of recapping 4 months history with them (cause they don't know what they're own people are doing) and 30 minutes waisted time. They assure me it will returned again. I shouldn't have to Call every month sometimes twice just to have what I was told I would get.
Chris was very helpful!
So far my experience with this location has been bad. Went in to upgrade phone and everything seemed okay. She took my ID to make a copy. They knew we were pushing our time to make sure we were home by time the older kids got home from school. She assured that it would be okay and she would get stuff done in time.nWe barely made it in time and once we got home we realised, the new phone wasn't even working. She hadn't activated the new sim card. Luckily that was an easy fix, but she also never gave me back my ID.nI have been calling multiple times to the store with no answer. I am going to have to drive the 30 minutes back to the store just to see if they even still have my ID. I don't see how it is professional to never answer the phone, nor did they notify me they still had my ID.. very frustrating experience.
Definitely the best experience I have ever had from any provider. Felisha was so knowledgeable and helpful she made the transaction seamless. I would highly recommend dealing with this location because of her. Felisha is an asset to T-Mobile, who not only provided excellent customer service but went above and beyond.
Got my account switched over from Verizon. Best move I’ve made this year! T Mobile is a great company. They will work with you and have tremendously great customer service. Would definitely recommend it!
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