AT&T Store

Very helpful and knowledgeable young lady. Provided me with several options and help me choose the best solution for my problem.

Very pleased with Greg he was helpful and knowledge

As I write this I realize we all have different points of views. When I leave a review I base it off my experience, that comes from the full overall view from the time I walk into an establishment until the time I leave and based on the overall experience on if service was provided fully and accurately so that as a customer I have to spend the least amount of time and only have to do things once. In this case the store missed the mark and I will say it's just as bad as talking to someone on the phone in corporate. All I look for in service is for the company to make the process easy and provide a quality service with it's people and their product. The business processes, systems, and customer service is bad all the way around. When you force your customers to do all the heavy lifting and you refuse to correct simple mistakes in a way that provides a high standard of service you don't increase business, you stay flat. I wouldn't recommend AT&T to anyone I know not online, in person, or through the corporate office. I've been a customer for well over 10yrs and I know others have been as well so I won't speak for them. This has been my personal experience. What I know is that throughout my time as a customer I've never felt like its been great but instead average maybe and mediocre at best. So whatever you do with them expect to have to do it several times, you'll have to work to check-up and make sure that what was asked/said to be done gets done, and always note that you'll have to repeate yourself often. My experience was bad, I'll try as hard as I can to never go into the store and I'll look to minimize the business I do with them in every way. At the end of the day I don't like working hard for a company who chooses not to do the right things and make me jump through hoops to get mediocre service. Deeply disappointed and that's why the rating is low. I had a whole lot of things done right but I had so much more go wrong and the good just hasn't come close to outweighing the bad. And the bad thing is they make little effort.

The staff is very friendly and helpful and they always work really fast! I always have a great time when I go there! This is why I have been a loyal customer for years.

Person in charge was very helpful and very knowledgeable, much better than my previous experience that I had when there was a young man in charge. Keep up the good work!!!