First Person Care Clinic

First, i want to say that the Doctors and PA are good at this location. Front Desk Staff are under-trained and uncompassionate. I had a tele health appointment. The time for my appointment came and went, so i decided to call them.They rescheduled my tele health appointment bc it was a conflict with the doctors schedule without calling me. Front desk tried to avoid my situation and became very dismissive. Front desk person hands over the phone to M.A.. She made the whole situation worse than what it was. M.A. just was more dismissive and didnt want to be bothered by the situation she had caused. AFTER HOURS., i received a phone call from a "so called" Office Manager (Veronica) that was more disrespectful than her staff. She called to scolded me and yell at me. She didnt allow me to write her name and title down. She would speak over me and didnt allow me to explain the situation . She rambled a couple of company titles and hung up the phone on me. SHE WAS VERY UNPROFESSIONAL AND UNETHICAL. She completely stepped out of boundaries with her tone and delivery. She called my home to reprimand me, A Patient!!! I suggest that she attend a managerial course or Quality Assurance course, so this wont happen again to any patient. WOW!! ITS UNREAL. I have Never been to a Medical Facility that does not have the proper Front Desk Staff. Front Desk Staff is the face of the Company, as a front desk person, you are the ones that patients greet first and last. I recorded both phone conversations so that no lies could be told at the end. I absolutely recommend a New Office Management team for this office. No patient should feel unimportant and dehumanize as a patient. The way your office manager handle this situtaion, that was a simple mistake by her staff members is unacceptable and she needs to be reprimanded for her behavior as an office manager. I just hope that my health was not compromised bc of this delay in medical attention. RECOMMENDATIONS: NEEDS NEW OFFICE MANAGEMENT, very poor and Insensitive.

My sister had gone in to get a full panel STD test done. They had thrown the first sample away and then told her that she didn't pay ( even though she did) and that she had to pay again in order for the test to be done. Tried charging her for a phone call letting her know that the power went off. Also, whenever she would call to get her test results they would block her number and send it to a specific phone at the front desk. This had gone on for a little over a month. I would not advise to come here for anything they are a rip off.

Took my sons in for a physical with Ozioma and was very impressed! I really appreciated the time and care she took with each of them. She was very kind and very thorough. We do not currently have insurance and I’m so grateful for a more affordable option at this clinic!!!

I liked Monique very much, and they have friendly staff however, this place is literally ran so poorly and its just so unprofessional.

Very kind people. They went out of their way to make my experience comfortable and took extra time to work with my insurance company to get me the correct referral. Very good overall!