Factory Direct Bath, Kitchen and Lighting Gallery, a Ferguson Enterprise

Rich was very helpful and accommodating. He understood my needs and helped me to pick the right stove for my budget. Thanks for helping me to “make dinner” each night!!

This place is a joke. We spent a small fortune on appliances. 1 was installed improperly by them. Took over a month to repair and still not repaired properly. Water line hookup on refrigerator not complete. Still not fixed. Dishwasher has bad seal and leaks. Not their problem even though brand new. Still not fixed, can't even use it. Go anywhere but here.

Expensive, but good quality products. Hope we will have a deal

Bought appliances here as part of a new home build. Purchase and install went fine, but obtaining service for our Miele coffee machine has been a joke. While FD was more than happy to sell us an extended warranty on it, when we called they told us the contract wasn't with them and it is not their problem. Off to Miele they sent me, who then tells me that Ferguson handles servicing for them. When I called Ferguson back, they told me that is not correct and I will have to call Miele back and explain to them that Ferguson no longer does service for them---Really? Can I do any more work for you, maybe schedule some of your techs or clean up the showroom? I shouldn't be the one running all this down--if you sell a product, and an extended warranty, you should be standing behind it---now, over two weeks into the process I am still calling multiple departments within Miele trying to get service for my coffee machine. This was an expensive purchase, including the service contract, which FD clearly profited from yet I'm now being told that I am basically on my own now that they have my $. This isn't the way to do business, and frankly calls into question my whole experience with them. I would exercise caution in buying appliances at FD--ask if they service them. If they try and sell you a service contract, ask them who provides the service? Who is responsible etc?

I purchased a dishwasher and the 5 year extendeded parts and labor warranty. I have had nothing but problems. I have been wating for 5 months for a service call. In my opinion junk product and junk warranty! Order # 2201329. Post will be up until dishwasher is fixed!