Simplicity Laser

HORRIBLE customer service all the ladies over the phone have a very sarcastic tone and are very childish in the manner of which they speak over you once they disagree. They are also poor at returning calls and always extremely apologetic when asked about the lack of communication yet continuously have the same issues.nnI WOULD NEVER RECOMMEND as a matter of fact I suggest if your looking for hair removal LOOK INTO A DIFFERENT COMPANY they are not worth the added stress when already dealing with sensitive topics such as hair removal.

Well I love this place however the hour wait on the phone today and the fact I cant call my location directly and have to call and 800 number. Very disappointing that they dont have an online process for rescheduling or that I cant call directly to the Kansas location is frustrating. The recording is for new clients. Driving me bonkers after an hour on hold 7 callers infront of me when the call began. It said I have 0 callers finally over 10 minutes ago. Still no employee on the phone so I can reschedule due to over sun exposure over the weekend. Its almost worth the 20 dollar no call no show fee to avoid this frustration! Absurd its been the most frustrating call I have had to simplicity in 2 years. The service has been less then satisfactory today.nI THINK THE PLACE IS GREAT OTHERWISE.nI wont be renewing here if this call doesnt end well. You need a better system and process for people that need to reschedule. Really upset that I have wasted an hour on hold and cant get a simpler way to cancel then this

Wouldn’t recommend.nn1. The laser process is one of which I believe to be outdated, takes the longest and not sure if it’ll have results by the end of it. I can sense this is most likely due to keep you in a payment cycle forever e.g they offer monthly membershipsnn2. There was no follow up by the front desk after finishing my first session to schedule my next appointment. In addition, the education component wasn’t really there. I didn’t feel confident that they ‘truly’ could take care of darker skin types. Examples, client testimonials, before and after from clients like most offices should be available to browse while waiting in the waiting area and or walk through during the first in person consultationnn3. The laser they use is done 1 slow burst at a time. Laser treatments that I’m used to do a rapid firing over the area in multiple burst. Because of the area being treated I inquired about numbing cream to use prior to my appointment and they didn’t have ANY available - like what are we doing? - c’mon.. numbing cream. is essential but after speaking with the manager per this review, it’s because it interferes with “scheduling” and clients would need to use it ahead of times and it can mess up the appointments. Oknn4. Random but I wasn’t allowed to film on my iPhone - which is fine - but in this day in age of social media and marketing is wild to me but I get it. “Policy” But again this is probably due to the fear they have of not delivering the results they’re promising and they know this which is why they don’t want to risk being exposed and instead seek value in google reviews. Aka social media ud83dude2annKeep looking my friends

Impossible to reach to cancel appointment in morning hours. I tried calling the general number, emailing and calling their number on the appointment email to cancel and was taken to an advertising number then was given the run-around and was given another number to call which connected to a automated service. This is ridiculous.nnAs of this morning, I have flu like symptoms running a fever and did not want to put anyone at risk. I called again in the afternoon to ask why no one answered to any communication; I was ignored and informed that I would still penalized. All the positive experiences I had over the years was ruined with this lack of professionalism.

I called for a consultation appointment, they said “walk in and we’ll take care of you”, I went in there, the reception girl or whatever she was, behaved like she was kicking me out! She was like “no we can’t take you in for a question and answer” I said I would come for another consultation appointment, she was like “we dont have a space“!!! And then she said leave your number and we will call you if we have time!! I left my number and email, no one called! So this place is a “no no” for me! For their terrible customer service...