Ashley HomeStore

I wanted to make a purchase using a store in town instead of Amazon. The type of item I was interested in was one they could only order online. Instead of taking the time to help me find what I was looking for, I was told to look it up online and call back. After an hour of searching and reading reviews, I called back for pricing as I was instructed to do. I was told that the online item from there store was not actually one they could order and to look again. I looked again and I literally only found one online option that supposed could be ordered. It made me wonder why none of the three sales reps I spoke to could not take the time to simply tell me this during my first call. Instead, on my 3rd call, I was told I was behind all the other customers who were there before me. Totally disregarding the fact that I was in fact a current ongoing customer who they had abandoned. Hope you make all your in person sales today. My credit card was ready, but amazon is now one loft bed richer (it happened to be the first one I started looking at 4 hours ago). Super disappointed. I started calling furniture stores in dodge 2.5 hours ago. The best customer service I received, hands down, was Fergerson's. Ashley in Dodge: If a customer gives you honest feedback to help your customer service, accept it and apologize. We are all busy. If you don't want to help customers over the phone who cannot physically be in your store (not that it matters if the item isn't in the store anyway), just don't answer the phone. It will save everyone time.

Great customer service! Very knowledgeable, and friendly!

Great furniture, but high prices.

Great staff and a wonderful store. Didn't press us into any purchases, which I really appreciated. They just let us shop around and try things, then made themselves available when we needed them. A perfect shopping experience for furniture!

Came in and bought a sectional. They had to special order it, telling me that it would take up to two weeks max to be delivered. After waiting about two weeks, I’m now told it’ll be over another month. Poor service. I am, however, excited for the sectional to arrive!