Michael Kors

Bought a purse/wallet from a store location about six months ago and absolutely loved them! The cashier told me to make sure to keep my receipt since they both came with a one year warranty, so I did. A week ago, my wallet started coming apart at the seams. I didn’t think it would be an issue since it was still covered under the warranty. I called and spoke with a representative who helped me file a claim to get it replaced. Unfortunately, that was the end of my positive experience with this company. Today I received an email stating that I would NOT receive a replacement wallet. I called back and requested to speak with a supervisor and was told only one supervisor was on duty, so it would be over a 30-40 minute wait. I said that was fine and I would wait. While waiting, the rep also advised the supervisor wouldn’t be able to do anything, specifically saying they wouldn’t even give me a coupon for my next purchase (which wasn’t something I asked for...all I wanted was a replacement as promised by the warranty). Sure enough, the supervisor didn’t do anything, she actually had a huge attitude and argued with me versus listening to my concerns. Overall, I’m incredibly disappointed with the poor service, terrible product quality, and shoddy warranty replacement program. I will no longer be shopping from Michael Kors and will encourage my family/friends to avoid this company at all costs!!

This store is friendly, attentive and well managed. I will be back to shop for more gifts.

Stephanie Maxwell provided great service and helped me find the right tote for my girlfriend. Just in time for the holidays!

Great store, very professional and helpful. I was aapproachedas soon as I walked in to see what my needs were. I will definitely be back and refer all my family and friends!!!!

Very rude sales lady