Land Rover Des Moines

I hate to give the Service/Parts Dept even one star. My Son was able to purchase his dream car at the age of 21. He bought a 2013 Land Rover Evoque. The Evoque itself is an amazing SUV. Land Rover fell short when we had to take the Evoque in for service due to engine light came on. We scheduled an appointment with Land Rover of Des Moines. The Service Dept took one week to tell us it needed a battery before they could run the diagnostic test. We never received a call from them , we had to call them several times to find this out. Once completed the turbo charger needed replaced. With this being a very costly expense we decided to take it to a local shop for repair. Unfortunately the only place to receive parts is from Land Rover itself in DSM. Our local shop placed the order needed for repair. The first order was missing a small part to complete the job. After calling they apologized and reordered. Well long be hold the second order was also missing a part.with each order taking 4-5 business days to receive - you can’t tell me they don’t have these small parts on hand. When ordering the part you need to give the dealership your VIN number to confirm the part is correct. I truly believe all this happen because we took our business to a local shop to help support small businesses. Thanks to Land Rover of Des Moines we are on week five and still do not have the parts needed. Sad way to run a business and now my Son is regretting he purchased the car he has dreamed of.

Glad I didnt get rushed but seemed like no one wanted to sell me a vehicle. Spoke to salesperson but haven't gotten follow-up correspondence

Don't have your vehicle serviced here.

My wife and I had some minor issues on a Range Rover Sport. Jack and his team went above and beyond to solve our problem. They were true professionals, with vast knowledge and passion for the product, excellent communication skills and true integrity. Thanks again for your help!

If I could give this place 0 starts I wouldn’t because they are worse than that. Trying to rip off hard working Americans with small laboring task, charging upwards of 3,000 dollars. You are better off finding a small local mechanic than these jack offs. #MakeAmericaGreatAgain