Iowa Sleep-Ankeny Clinic

Called twice to make appointment a week ago today. Was pushed into an answering machine twice. Left a message with my information. Week later still no call back.nnI don't know why you bother to have people leave their information and then just don't call them. If you don't want the business; just say so. Nothing worse than a person waiting to hear back from a message they left to realize you aren't going to get one!

Got referred there by my primary. Was told that when they ran my insurance to see if they would cover a home sleep test or a in person sleep test that someone would give me a call to schedule an appointment. Got the appointment and did the sleep test. Had a follow up with the NP who, without seeing me and doing all virtual, diagnosed me with restless leg. I then get a $600 bill in the mail because they don’t take my insurance even though I was told they ran my insurance. I then called the billing department to talk about this and she said she would talk to people and then either her or the manager would call me back. A few weeks later I get a call that says that they are sending my bill to collections but they never called me before to talk about. Billing lady then says she remembers by conversation but did nothing about it. You just the run around and not proper diagnosis. Won’t go here again.

Horrible experience all around. Literally impossible to get anyone to help you out over there phone. Was told I would be called back on multiple occasions and have yet to receive a single call. Billing was sent to the wrong address for months even after I told them. Very, very, very unprofessional. Would not recommend to my worst enemy.

After trying on my own for 2 months to even hear back I went to my physician to get a referral. A week after visiting my physician I was called and an appointment was made. I arrive at the appointment 15 minutes early per their request to be informed that I missed my appointment despite the individual on the phone arranging the time. She then had the audacity to try and have me reschedule without even understanding how difficult it was to even get a hold of somebody in the first place. Definitely seek other options because the front office makes it nearly impossible to even see the Dr.

This was our very first experience with sleep studies ever nothing was explained to me! Expectations of me as the parent weren’t given. I was told I could lay in the bed with my son but come 4 am when my alarm went off for less than 30 sec I was reprimanded twice after I had already turned it off one of witch was her coming into the room to say I need to shut it off when it was and had already been off before she even said anything over the intercom the staff is very rude and unprofessional she came in not 5 min later saying I have an update I can stop the study most parents don’t sleep when they come they come to help ok if you didn’t want me to sleep you should have stated that from the beginning not bag at me at 4 in the morning when I’m exhausted because you have been in and out of this room all night waking both of us up! I won’t ever recommend this place again! Said she was going to call the cops on me because I raised my tone when she kept nagging and nagging and I said please just stop talking to me and take the cords off my child so we can leave it’s clear we aren’t welcome here! I will be filing a complaint about her unprofessional behavior too! Also was mad because my 3 year old potty trained son didn’t have a diaper to wear to bed and I should have been more prepared as they have to protect their beds! He’s potty trained and doesn’t wear diapers!nnUpdate: I spoke with the administrator and she was amazing! She is going to look into it and take care of the situation! Much more pleased than I was initially