Pyramid Property Group

This company is honestly a joke. DO NOT even bother trying to rent from them, they will take your money for an application fee and run with it. Me and a couple of roommates applied for a house a couple weeks ago and it was immediately taken off the market. We figured they did this because they were running applications (we figured there were a lot of people interested in this property) after a couple of days we hadn’t heard anything so we decided to call and see where our application was. We were told it was “processing” and would hear something in a couple of days. Days past and still nothing.. we were then told the owners took it off the market and did not want to rent it out anymore! Mind you, we had to call multiple times to get this information. We had called again and asked if our application was still “pending” they told us yes and since it was still pending we asked if we could get our money back since it was still pending and there was no need to run our app anymore since the property was no longer on the market to rent. Come to find out the property was put back on the market days later and still have not received ONE call about our application. Please save your time and money and rent with someone else. This company is an absolute joke.

PLEASE read the reviews on this company. Even if you see something you like, DO NOT waste your time and money because this place definitely tricks you. A property was listed on 6/28/2020, that I applied for. I explained to them that I wanted to move as soon as possible, they were happy to help. It took a few days with me pestering but I finally got to view the property. They told me and my roommate to apply ASAP. So my roommate and I applied the same day, and then the next day the house was taken off the website, so I thought “oh, we must’ve got approved”or maybe another person got it. After making 9 to 10 phone calls, text messages, and emails, Trying to reach out to this company, they told me that the owner of the house did not want to rent his property anymore. That was frustrating but the thing that got my blood boiling was they never told us. So I feel like that’s extremely poor customer service, we were waiting on that property, so we could make a huge decision. To me, that is extremely unprofessional because if something goes south, you should let the people that applied for the property know. Not only could I not get a hold of them, no one had a straight answer for me and I paid an application fee for nothing. After I called and complained, nobody reached out to me and nobody offered to refund my application fee or my roommates application fee. A business that is ran professionally would at least reach out to see what they could do to make the situation better. They did nothing. If you can help it DO NOT, I repeat DO NOT deal with this company. I wish I took these reviews seriously. It would’ve save me time and money.

Very professional and always get things done to make tenants satisfied. Highly recommend to anyone.

My girlfriend found a house for rent, so we went to go see it. I left work early and so did she. We both lost time and money to go see the house. We both put in a application to rent the house plus the application fee for both applicants. They took the house down the next day. We thought that was a good sign. But They actually took the house down to sell it without telling anyone! Save your time and money. The people who rent these properties don’t care about you.

If you can, avoid working with this company. A house I was interested in buying to own was switched to a rental through Pyramid. You cannot call them and get directly with someone, you must leave a voice mail and they call back. So when i received my call back, I was told to immediately put in my application and pay the application fee. I got offered an opportunity to look at the house. And nowhere during any of this was it disclosed to me that there was other interest in the house, or that they were working an application for someone else. So they took my money, didn't disclose any information to me about the house, and then told me it was no longer available within 15 hours of me setting up a full tour appointment. The employee proceeded to argue with me when i asked for a refund of my application fee, as they clearly had not processed my application, and apparently were not intending on processing my application for some time. It took me driving over to the business to speak to a manager in person (because the employee told me the manager wasn't in, yet she was when I arrived), to get my money refunded back, but even she tried to avoid doing what was right. She tried to convince me to merely switch my application over to another property, but refused to work with me on rental prices due to their employees mistake, and the other properties in my price range were either 40+ miles out of town, or already had applicants waiting. So they were doing everything they could to avoid giving me my money back and withdrawing my application and information from their system, when there was slim to no chance that I was going to be getting a property in my price range, in town, any time in the foreseeable future. The manager told me that the property was still available even though I received a text saying it was no longer available, that the house was still up to purchase, as well as the option of renting, when everyone made it seem like it was a rental only and the enthusiasm and lack of honesty, made me believe I stood a chance of getting this rental. And then to fight me on returning my application fee, to switch it to another property, when everything else they had available had at least 5 applicants waiting ahead of me. That, to me, is wrong, and a dishonest practice. So again, avoid at all costs.