Kay

If you go in, ask to work with the woman with the curly hair. I didn’t catch her name but she is definitely the most helpful. Props for customer service for her.

Came up to this store on 07/29/2020 at 6:29PM. My wife had hurried home from work (she drives from 45 minutes away) so we could get to Kays in time before closing to have our rings inspected. The Kays official website clearly states this Army Post store is open until 7:00PM every day of the week with the exception of Sundays (only open until 6:00PM on Sundays).nnA customer had just walked out of the store as we were walking up to the entrance. My wife and I were just getting to the door when an employee locked the door and waved us off. My wife asked if they were closed and the employee nodded yes. I looked at my watch and it was exactly 6:29PM. If the store closes at 7:00PM which is the advertised time on the official website, Google, and on their Facebook page then why are you closing your store a half an hour early and turning away customers? As we walked back to our vehicle other customers were trying to go in as well and I can only assume they were turned away too.nnJudging by the amount of negative reviews here on Google and on their Facebook page it would seem that this is a location to steer clear of. I have made a complaint known to Kay's Customer Service over the phone as well regarding this situation. Closing 5 minutes early when there's no customers is one thing, closing an entire half hour early against your advertised hours and turning away potentially paying customers isn't acceptable. It would've taken only a few minutes to inspect our rings, instead our time was wasted. I'll go to the Merle Hay Mall or Ankeny locations instead where they treat their customers more appropriately.

I walked in and waited 20 minutes before someone said we will be right with you and there are three people working and two were with customers the one without a customer even looked at me and said nothing I will be going to another location and never this one again it is absolutely rediclious plus they never seem to locate my account at all...NEVER AGAIN

Lady who helped us was super helpful and friendly!

We had multiple issues with this store over the last two weeks. We purchased a wedding band from here and they didn’t order it in the same size as the engagement ring. The store manager sold us the band in the wrong size!! We were charged $100 to have it sized due to their error. We were told it was $40 to solder the rings together. When we came back two days later to drop the rings off they charged us over $80. No one ever owns up to their errors at this location. They constantly pushed the ESP on us and gave us 3 different prices so we did not purchase it. We will not be going back to this location. If you want to purchase jewelry I would never recommend this location.