Kay

very frustrated with this kay jewelers. i have tried calling multiple times at different times of the day and never get an answer. i live hours away so i wanted to make sure my ring was done before i drove but still haven’t gotten anything yet, it’s been about 3 days.

Got my wedding ring and now twice diamonds had falling out of my ring and the store isn’t open once again!

I was so unsure about going to KAY when my fiance and I picked out my engagement ring last year. I have always purchased my jewelry elsewhere in the past, however we couldn't find what we wanted at those places...so we gave it a shot.nI love this store, Ryan, the store manager, is amazing to work with and everyone on the staff has always been so helpful! We found my ring! They helped me pick out wedding bands to match, this included months of letting me try on different bands every time I was in. They even had something shipped in from a different store!! We have purchased my wedding set, multiple gifts, ear rings, necklaces and more! I can honestly say I have never been disappointed!

Great customer service anytime we have been in... EXCEPT today. Ryan, the store manager, and Wanda were extremely rude. We needed help resizing our wedding rings, Wanda had a horrible attitude and laughed in our faces. Ryan stood there and didn’t say anything. Spend your money where you’re actually valued as customers.

Go and meet Ryan, the new manager at the Grand Forks location. He is a pleasure to deal with. He didn't push me into a sale like other sales persons I have dealt with throughout my shopping experiences. I could not be happier!