Golden Rule Auto Repair

I used to work with Noel quite a bit between 2014-2017 and everything went very smoothly back then. However, last week I brought my car in because the Check Engine light had come on. Bob ran the codes and told me that the check engine light had something to do with the Evap Solenoid system. He told me that he could look into the issue for about $150. I had him do so and he reported back that the vent solenoid valve needed to be replaced and it would cost me $650. I called around and found a place that would do it for $350, so I called Bob and recorded the exact details of his diagnosis. After replacing the vent solenoid valve, the check engine light was still on. I ended up needing to pay for another diagnosis at the new mechanic, where they quickly found that the reason the Check Engine light had come on was because a wire had corroded. This was a simple $50 fix. While talking with the new mechanic I found that there was most likely nothing wrong with the valve itself, and that I only should have replaced the wiring. This was a $200 (Maximum) job that ended up costing me $700 total. I called Bob back with this information and asked that he simply refund me $150 for the misdiagnosis that caused me to pay an additional extra $350 for an unneeded repair. Bob told me that he was going to keep the money, because he still ran the codes. I reminded Bob that he had charged me for the 1 hour of work to look into the code, not to find the code itself. He then told me that it would have been much more work to actually take the car apart and look into the specific problem. All in all I am left frustrated, confused, and out $500. If he charged me $150 to investigate an issue, but did not do a full investigation and ended up giving me a misdiagnosis I believe I deserve my money back. Bob apparently does not feel the same way.nnEdit to Response from Owner:nThere you have it folks. Go to this repair shop if you want life lessons. Don't go to this repair shop if you want fair estimates or good diagnostic work done.

These guys are great. They went the extra mile and bailed me out of a jam awhile back. I have been bringing my Expedition there ever since.

Got oil change for Mercedes. Great customer service. They have worked on it before. They always do good work!

Terrific. Did everything I asked quickly and for less cost than I expected. Thank you.

These guys are a class act that do great work at a reasonable price. I have been going to them for years and they impress me every time.