Superior Appliances

Friday, September 11, 2020, we had a lengthy discussion with a Superior employee (who was not the owner).nWe specifically asked that if we purchased a dishwasher through another company, would Superior install the appliance? We were told a very definite yes by the Superior employee and given the price of $90.00 that included installation, any install parts needed and hauling the old dishwasher away.nHaving this information, we set out to get prices on dishwashers from various companies and finally found a suitable dishwasher for us.nWe called Superior back today, Tuesday, September 15, 2020, to set a date for installation of the new dishwasher and haul away of the old dishwasher. But, during our call today, the owner told us we misunderstood and were mistaken that Superior would install any other dishwasher except one purchased through their company. There were 2 of us on the call both on Friday, September 11th and today, only to be told by the owner that they would not provide any services for us because we had not purchased our dishwasher through them.nCan you as a customer imagine how let down we were? .. and put into a predicament that could have been prevented having to arrange finding someone who will now haul away our old dishwasher, on top of finding someone who will now install it.nThe reasoning for not giving us these services wasn1. Not purchasing through themn2. Telling us it was for liability reasonsn( which makes no sense because we were told, by a separated Superior Repair Technician, Superior will do repairs on non-Superior purchased appliances. This is in direct conflict of what the owner told us regarding liability issues since the repair technician told us that they do repair dishwashers regardless of where they are purchased.nWhere is the logic in a policy that says they will repair any appliance purchased anywhere but will only install their own products because of liability issues??nWe would have purchased a dishwasher from Superior, if their worker had told us correct information up front. Now, we’re stuck with no one to install & stuck with having to find someone to haul the dishwasher away because of the confusion Superior caused. Superior lost the sale of an appliance, the sale of installation and any future recommendations from us all because the owner failed to train her personnel properly.nSuperior may like to claim that this was a misunderstanding on our part but, it wasn’t. To verify, we repeated back the information to the employee in order to make certain we were absolutely clear on what we were told about the services we were going to receive.nThe owner should have honored what we were told because it was their error and confusion, not ours.nHad they done this then they could truly call themselves Superior. But because of this, they are inferior.nIn conclusion, the owner did not even apologize for the misinformation.nHow many others have been inconvenienced & turned away from their services like us?

This generous business was kind enough to let us borrow a dolly to move our appliances and we didn't even make a purchase. We look forward to supporting Superior appliance in the future! Thanks again!

We have always bought our appliances here and we just walked out with a dishwasher and washer and dryer for our new house! They are fantastic to work with and always have great values and service!

Awesome customer service and price