GreenState Credit Union

I have really appreciated the excellent customer service and care provided by these folks at Green State. Small town friendliness with big city professionalism. Thank You Green State.

The financial institution equivalent of someone giving you a paper cut and then pouring lemon juice on the open wound. My card was about to expire and I hadn't received a replacement, so I called to inquire. Turns out they mailed it to an address I'd left years ago. I receive mail about various services regularly, so I'm not sure why they sent my card, of all things, to the wrong address. I was then told a new card would be issued and I'd have it in a few days. Boy, was THAT a lie. It took over a week to receive my new card, which I only didn't have because they screwed up. To rub salt in the wound, my request triggered the cancellation of my current card, so I had no access to my own funds. Fortunately I have a checkbook and a credit card, but anyone without those would have been left totally high and dry. At this point in the story I resolved to take my business elsewhere, because the customer service - while unfailingly polite - was egregious; however, I soon noticed they also charged me a $5 replacement fee. That's right, folks, they charged me to replace the card that THEY lost, after shutting off the functioning card I had in my hand, because THAT was the threat to my security and not, you know, the part where they mailed my sensitive information to an address that should no longer have been in their system or attached to my name in any way. Not to mention this happened after I'd been a customer for over a decade. Absolutely dismal performance, UICCU. You're better off throwing your money in a mattress.

Extremely poor service. I have been going to this bank for 5 years, have a mortgage with them and this is a small town where everyone knows everyone. I wanted to cash a check (like I do every month there) with one small spelling error and he looked at me like I have committed fraud. That representative is Danny. He should go through customer service remediation course. He has been very rude to me. Funny how I get much better service in other branches with less wait time. Time to change a bank?

I love my Mormon Trek branch. Everyone that works there is so friendly and always making sure you get the best service. And I was so nicely surprised when I got a cupcake coupon for my birthday and a signed card. That was very nice. Thank you for all you do.

I scheduled an appointment with one of the mortgage officers at this branch. I showed up 10 minutes earlier for my appointment and was told he left for the day!!! Are you freaking kidding me? I took time off work since you don't work on Saturdays only to find you left for the day??? Then I went to the teller to do some simple transactions.The teller didn't know how to do it and consistently asked the help from others. I mean, why do you guys have people standing in the front desk without training? Then I followed up with my auto pay that I asked them to stop last Saturday and found out that it wasn't stopped. I just knew this was going to happen since every time I asked for some simple changes to my account, I need to go to the branch TWICE to have it done. They simply can't do it right in the first time. I am really disappointed. The front desk people seriously need some professional training. I mean ask your stuff go to Hills Bank and see how they dress and talk to customers!