Johnson Comfort Systems Inc

Best customer service experience every time

We had an estimate from Johnsons in 2010 for an in-floor and forced air GeoThermal system. In 2013 we finally had the system installed after securing the necessary financing. In an email Steve Johnson said he reviewed my 2010 estimate and could still do it. Had the system installed art a cost of over $40,000. The system never met their energy estimates and our electric bill shot to over $800 the next two months. We contacted Johnson's and all they had to say was what was your natural gas before this? Regardless, at this price the amount was way over what they had in their 'estimate'. The in-floor heat never seemed to work either and was never warm. Last year we decided to sell our home but wanted to get the in-floor heat fixed. Much to our surprise the people that looked at our system said the in-floor heat was not connected properly and would not heat high enough to work. Furthermore the system was a 'priority' system and the air and in-floor heat would never run together, only one would run at a single time. That meant the basement would practically NEVER get heat as the main floor forced air would take precedent. Additionally,, we found that the main floor in-floor heat had been set so it did not recognize any zones and just ran if heat was required. We asked Johnson's about this and they said (falsely) that we told them we wanted to turn off the in-floor heat to the main floor and only use forced air. In our 2010 estimate they said their system would provide in-floor heat to the main floor and basement, which we wanted. In their 2013 estimate they said it would provide in-floor heat to the basement only. We missed this type-o, but both estimates listed the same equipment. So apparently in 2010 the same equipment could provide in-floor heat to both the main floor and basement but in 2013 it could only provide heat to the basement??!! It didn't matter as the forced-air would run most of the time in the winter and the basement would rarely get heat anyways. Ultimately Johnson's design was inadequate, poorly implemented, and did not work as advertised. Any attempts to have them look at the system cost us hundreds with them only saying the system worked within parameters, and then no follow up. Buyer beware. They may install some systems fine, but their support and customer service is horrible. I have documentation to back all of this up and I'm pursuing legal actions, although it may be up for a tough battle with their business in Iowa and me in Minnesota. If you are in Minnesota, I strongly recommend you see another company based in Minnesota.

Johnson Comfort Systems installed a geo-thermal system in my home in 2006. I couldn't be happier with the decision to go geo-thermal and choosing Johnson Comfort to install it. Since then, their service after the sale has been amazing. 5 stars all the way!

Always very helpful and professional no matter what time of day. Highly recommend