Home United States Iowa Red Robin Gourmet Burgers and Brews

Red Robin Gourmet Burgers and Brews

2775 NW Arterial, Dubuque, IA 52002, USA

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Detailed Information

Place Types Meal takeaway
Address 2775 NW Arterial, Dubuque, IA 52002, USA
Coordinate 42.5216951,-90.7383563
Website https://redrobin.com/locations/dubuque
Rating 4.2
Compound Code G7C6+MM Dubuque, IA, USA

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Reviews

Gregory Miller (09/18/2020)

While we've had a mixture of experiences at the Dubuque Red Robin over the years, this one was pretty decent. We were looking for somewhere to allow us to dine outside due to COVID and called to get reservations on their outdoor patio. They seemed to be somewhat prepared but were definitely missing some of the easy stuff like having hand sanitizer available at the front entrance. The staff looked to all be wearing masks but none I saw had on gloves. We were seated promptly and, within a couple of minutes, our server was at the table with menus and to get our drink orders. Our drinks came quickly but it was a little bit of a wait for our food. Unfortunately, we were served the completely wrong item for one of our party so she had to sit and watch the rest of us eat while hers was remade. I have no clue if it was a kitchen mistake or if our server grabbed part of another order. The food was decent and we were kept refilled with steak and sweet potato fries. I was shocked at how much I was charged for a double crown royal and diet coke. It easily could have been a good visit but, as with many others, it was just fair.

Molly Manders (10/26/2020)

Today I had placed an order online. I set the time for 1:15 pm pick up but once checked out noticed my order said ready at 12:24 pm in which I called right away and said I did not want until 1:15. I arrived pretty close to that time, in which the gentleman kindly said that was suppose to pick up at 12:24 pm and I said I called and talked to a lady about change of time, in which he went back to check and I heard her said oh shoot! She went back to the kitchen, 20 minutes later I had my wrap which takes no time and a order of cod and shrimp. Heard the manager say to the kind gentleman to apologize to me. She never stepped foot out to apologize or anything. Get home and 2 pieces of the fish was over cooked and dry! I am a person that believes customer service is more important than the food! It is what brings people back more often then the excellent food.

Nicole Brunskill (08/26/2020)

Always great food, never had poor service!

Terri (09/12/2020)

Not gonna lie, I usually love this place. Never have bad service and food is delicious. This time they were off their game, service was still good but my salad was not like I normally get it. Nothing was cut up just kind of plopped on the plate.

Amannda T (10/22/2020)

I made an order online for pickup, but incorrectly set it to a week later then I wanted without realizing it. I showed up for the order and the staff were understandably confused since they didn't have the order. They were willing to make it right away and had everything sorted out quite quickly. Fantastic service for having to deal with my messup.

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