Map
Detailed Information
- Place Types Meal delivery
- Address 1098 University, Dubuque, IA 52001, USA
- Coordinate 42.4989234,-90.6817156
- Website https://locations.pizzahut.com/ia/dubuque/1098-university?utm_m
- Rating 3.1
- Compound Code F8X9+H8 Dubuque, IA, USA
Photos
Reviews
Ordered pizza and got it at a decent time, however they gave us a whole different pizza then what we had ordered. We called and were placed on “hold”, where the employee just put the phone on the counter and we could hear him taking orders. We waited a few minutes and nothing happened so we hung up and tried calling again a few times, but it went straight to hold. We ended up going to the store and the first woman at the desk was very rude and when told we wanted them to remake our pizza, she stated it would be a 30 minute wait and walked away. We waited in front a little confused and another woman came up asking if we’ve been helped. She asked the first woman in the back who rudely replied Yes. We waited 15 minutes for our new pizza but it was thanks to the second woman who understood our distress even though she herself was busy, made sure we got helped.
Moved from different town.nWorst experience ever for pizza hut.nFirst we scheduled the order for 8:45 pm, we waited till 9:10 then we called and one guy said its on the way then manager called and said sorry it was wrong information. Delivery boy forgot to take order with him.nThen they said we will do free other order which is good thing still another 50 min and order was wrong.nFound another reason other pizza store is better than pizza hut.nManager was good but not the service.
These guys are awesome! Customer service was amazing and they got my food to me quickly! Best carry out night Ever!
The women on the phone was rude and upon picking up the cardboard they called pizza I noticed that the restaurant was filthy. The women that worked the register was consistent if nothing else. Case in point rude and unfriendly on the phone and rude and unfriendly when picking up the pizza.
Very disappointed. Was told 25-30 minutes for delivery. Actually took an hour and it was barely warm. Not so sure we will return
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