Helzberg Diamonds

I was on the ring shopping all day and this company felt welcome and great customer service experience since I am deaf. They took a lot of times with me to find a right engagement ring with a great, reasonable price! High recommendation to this company/ store! Thanks to Jesse Haye, the store manager!

Incredibly helpful and honest. Seek out David or Sonya. Both straightforward and knowledgable.

Went to get our jewelry checked and cleaned.. walked in and the man was rude. Drove 45 minutes to get there, went to the Valley West Store first, only to find out that it was closed.. and don't care for the Merle Hay store.. my husband and I have decided we will only buy new jewelry at from the Helzberg's at Coralville store. Lady helping us also said she wouldn't be able to check jewelry on Saturday, but there were 8-10 employees working in there really small store, an only 3 customers.. so, why wouldn't they be able to help us!! We took in 3 times the amount of jewelry into another jewelry store a few weeks ago on a weekend with 2 people working and they checked and cleaned it all with no problem..

Drive from Ankeny to Jordan Creek to have my wife’s wedding ring inspected and cleaned because it’s the only location open. I was told they aren’t cleaning and inspecting their product because of COVID but they will sign our inspection card. Or I can buy another ring or item that has been handled by other people. If you’re that scared of it then put gloves on when you handle someone’s item. NEVER again buying from Helzberg which is probably not a big deal for them but I will share with others.

I went ring shopping here for the first time ever in December 2019 and had a terrible experience. I wish I had the sales associate's name to share, but she wrote me off so quickly that I couldn't have asked it if I wanted to. I walked in, had a picture/idea in mind, but she couldn't hardly be bothered when I said it was my first time shopping. I have to assume she figured I wouldn't make a purchase or that I looked young and couldn't afford their selection. Either way, she did not take the time to find out. I did have a good experience at Helzberg Diamonds at the Merle Hay Location however and gave them a 5 star review.