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306 Viking Plaza Dr Suite C, Cedar Falls, IA 50613, USA
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Reviews
Katie Murray (10/24/2020)
This Kay's is fantastic! They're always there to help you, the customer service is superb! They great you when you first come in. Never a bad experience! Love them! 10 outta 10 would recommend!
J Young (09/29/2020)
Stopped in to get the battery replaced in my Seiko watch before going to Target next door. Like a dummy, I waited for 45 min. as others were there before me and I had the time. The sales lady did replace the battery but I declined the offer to join the Free Battery Replacement for Life Club for $25.nFast forward 3 weeks, the replacement battery was died. I’m pretty sure she gave me someone’ else’s old battery for the $16 I paid. I wonder if anyone else in or out of the battery club has had the same results I did. I will never set foot in this store again for any reason! There is no reason this person should be employed to provide any type of customer service here or any where else. Even if your job is boring treating customers with respect is your job. Making them wait so they browse is ridiculous when you don’t have enough staff to help more than one customer at a time anyway.nF.Y.I: This was way before the Covid-19 crisis.
Natalee Sorensen (10/24/2020)
Fantastic customer service, wonderful staff and always a clean building.
The Jeff Sorensen Show (10/24/2020)
I found the staff to be very helpful and friendly.
Nate Johnson (08/16/2020)
One of the worst experiences in my life I went into the store trying to purchase a ring for my fiancé then got ignored for 20 minutes. Then when telling them my price range they completely ignore it and go higher just so they could get more commission. Listen to your customers.
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