Mother Earth's Gems@Jewlery

I bought 3 items from them and they told me they would mail the very next morning and send tracking, I paid them 1/30/2020,the day I bought them. I never received my items called and left messages ,alot of them. I realized my items are still listed for sale so let them know I wanted them to refund my money just as I paid them. I would not have been so agitated if they had got ahold of me and let me know or just said they changed there mind and wanted more money.but never heard from them