Zales

I lost a screw on earring back for one of my diamond studs. Stopped at two other jewelry stores, one didn't have the correct size and the other wasn't interested at all in helping us. Swung into Zales and Kendra was extremely helpful! She was so nice & kind. She gave me replacements, no charge. We'll definitely come back because of her.

ZALES will be closed Monday, August 10th!n-Sophie (jewelry consultant)

My wife loves this place. Only place I buy shiny stuff for her. They have great sales and financing options if you can't pay cash. I will recommend their protection plans, especially if you have kids. We have used them enough to make them very affordable.

Very helpful, nice staff. Fast efficient service. Isaac is great

I'm seeing negative comments on the customer service of the employees, but personally we just had a great experience. My husband and I are from Grand Forks, but the Zales in our area closed so we made the drive to Fargo to do our bi-annual ring inspection. When we got there, we were informed that we were missing an important form to do the inspection, and the lady found no record of us purchasing anything in the database. Confused by this, she worked with us for a half hour going through every option available to help us solve the issue. We ended up calling customer support and figured it out, and she printed out new copies of everything for us and organized them in different envelopes. Throughout this entire process, our 2 year old was getting very fussy- and a young man who wasn't assisting us brought coloring books over to entertain him with. While I sat with my son, the man stayed and talked for a bit. I don't often leave reviews, but I really appreciated the service from these two employees. The woman helping us was Sadie, and I hope she'll be there again when I have to stop by in another 6 months!