Helzberg Diamonds

Jenna has to be the most helpful employee that you have very pleased with her

Highly recommend. Staff was amazing. Within 10 minutes of talking they figured out exactly what I was hoping to find. I spent hours in multiple other stores with no luck. I felt that they listened carefully to what I wanted and presented what they heard instead of walking me around their displays showing me 100's of rings I wouldn't be interested in.

Absolutely terrible experience. Would post a 0 out of 5 if I could. If you have the opportunity to purchase through a different vendor, do it! We were told to bring a ring and band back into the store a week before the wedding so they could solder them together, and when we went back 2 (!) weeks before the wedding they said it couldn’t be done and the lady literally told us “too bad”. Didn’t offer an alternate solution or a rush order or anything and the whole staff just stared at us until we left the store. Horrible customer service and terrible company! Will never go back and will always recommend against.

Always friendly. Never feel pressured.

Would not recommend using Helzberg!! A couple months ago my fiancé and I picked out my wedding band here. When looking at their rings, they showed us that they have an in store jeweler that could solder my rings together and all we needed to do was bring it in a couple weeks before the wedding. This was a huge selling point alone as I really didn’t want to send my ring off somewhere to get this done! We were sold and purchased the ring that day.nnWe came back a couple months later, and two weeks before our wedding, to have them tell us that they no longer have an in store jeweler and they couldn’t get it done in time. We told them we were counting on this and needed it done before the wedding but they offered no alternatives or even bothered to help us find other solutions. They basically just had the “too bad” and “not my problem” attitude until we left. Staff was very unhelpful and not pleasant!