Kay

Only store closed in the mall again. Website says Fargo location open so drive all the way there and not open. Can't get ahold of anyone by phone, chat, or email even on Kay's corporate site. When they were finally open they had sent my husband's ring and my ring off for service. When it was time to pick them up only one of them was back. I tried going back a week later to pick the other one up and they are closed again only place in the mall closed. They never called and asked us to come pick up the rain cuz they were going to be closing their store.

I have bought a ring from Kay's before and I had no issues because we went into the store and they were very helpful when we went in and we ended up leaving with the ring that we had wanted. However, just recently I ordered a mother's day ring for my mom from their website and I have had nothing but problems. First they double charged me for my order, which they did return one of the payments, then they haven't updated any of the shipping information since the date that I had ordered it which was on the 12th! Customer service has given me no answers and I have emailed the email address and still have yet to receive an answer on this issue. I have never had so many issues with ordering things online than I have had with this order and it's driving me nuts.

Came in on Sunday looking for a new fun ring to replace my current one that’s a few years old. Staff completely ignored my existence. No greetings. No “I’ll be right with you”. Wouldn’t look me in the eyes. Even when talking amongst themselves behind the counter after helping other customers, nothing. I might be younger than most of your usual clients but I’m still worth your time.

Tabitha is always so amazing to work with, she is knowledgeable and genuine. She carries herself professionally while still being down to earth, more places should have employees like her! Thank you, Tabitha for always helping me with my needs!

The lady working with us was super helpful and honest. The guy working kept my kids busy coloring and playing hide and seek. Great customer service.