Flordeliza Palazzolo MD Ellington Pediatrics

I love this office. My 7 year old daughter as well as my 7 month old son go here. The doctor is kind, explains everything, and my children love her. The staff in front are always nice and help out whenever I need it. Very family friendly and I will continue going to this office because I trust that they know what they are doing. Also, I recommend other should bring their children here. I have never had a bad experience and have two happy healthy children because of them.

Our regular doctor isn't open on Thursdays and the answering service referred us to this Palazzolo character. If my 7 month old daughter wasn't in such pain with an ear infection I would have turned around and left as soon as I saw the building. I really should have known better. It looks like an abandoned laundromat. When you go in the front door there isn't even a sign to the office, so I went in the first door and that was apparently the door to the back office or break room or something. Again I should have left. Dr. Palazzolo is loud and doesn't seem very competent, and the office staff seemed clueless except for one kindly old lady that seems to be keeping the place open. My poor kid was sick for a few days and getting worse, so we went ahead with it. She had every sign of an ear infection and I have an otoscope for ear inspection so I can self diagnose to a large extent. It was a no brainer. It had been getting worse for a few days and was pretty obviously not just a cold. She did check both ears which is good, but I had to correct her several times while she was filling out the chart as to which ear it was. She admitted that she couldn't see in my daughter's infected ear because of wax. She had to go hunt around the office to find a wax removal kit which she didn't know how to use. She wasn't able to get the wax out (my kid is as still as a doll, so I'm not sure how it could have been less of a challenge). So she diagnosed based on the symptoms, which was acceptable. She was loud and not very informative, and completely incapable of listening at all when I tried to explain that we were using saline spray as she was recommending. She just went on and on about it. The doctor had some left/right trouble when I was trying to explain which ear it was, mostly because she is so loud and such a poor listener. My 2 year old who is usually very social was terrified of her and trying to hide behind my legs under the chair. She also offered to prescribe eye drops and said that was a common thing to use for an ear infection so I said fine, I just wanted out of there. When my wife picked up the prescription on her way home from work the eye drops were almost $100! They were completely not needed, and there is no generic for them! I called the pharmacy thinking it was a mistake because I was led to believe by the doctor that they were normal eye drops but the pharmacist checked again, and apologized and even agreed with me that it was an unusual prescription but that the doctor had ordered it. Please don't take your kids to this place!!! For their safety and your financial future!