Meineke Car Care Center

Trying to find the words to express my appreciation for Mike & the team at the Meineke in Norwich. Sentimental over a car shop, sounds ridiculous, I know. Keep reading...nnIn July, when grandma died, my car needed some immediate work and tires in order for the girls and I to get to Texas in time for the funeral... Zane called, figuring it was a long shot, 15 minutes before they closed. Without missing a beat Mike said drop it off and I will make it happen. He got it all done, plus got his hands on tires that he didn’t have in stock at the shop... calling me to pick up the car around 10:30 the next morning. We made it to Texas, on time because of him. Mike had thoroughly explained every recommendation he made and what needed attention as we moved forward.nnWhen Zane deployed, we knew both vehicles needed oil changes, but the truck also had a check engine light on. Mike quickly got the Mazda taken care of and was completely understanding when it came to the logistical difficulties of only having one driver in the house to move vehicles around. When it came to the truck Mike and his team quickly and diligently got down to the problem and called immediate to talk me through what they had found. I had told him that I am not well versed in car stuff and he has always patiently talked me through everything in great detail so that I know why certain options are on the table. He has never once sounded impatient or annoyed - and he seems to run his customer service with incredible attention to detail. I told him to go ahead and get started. Then he asked if I wanted to take some time to check his quote elsewhere. On top of that he came in ahead of schedule and under the quote, not to mention he showed me the affected parts and what they should have looked like. He also went above and beyond to help, knowing that my work & family schedule and my husband’s deployment presents certain challenges.nnThey will be our first stop for car stuff. If you ever need someone you can trust to look at your car, Mike is your guy. He works incredibly hard for his customers and and makes it all easy, even for people like me who can only locate the car battery. Go see them!

They were very friendly and did a great job! They replaced my entire exhaust back to the cat, and they did it in less time and for less money than estimated. They even broke down everything that was needed and physically showed me on the car where the leaks were coming from, etc.. I personally had a great experience there, and I especially appreciated that they didn't treat me as if I didn't know anything about cars. Mike was very helpful, and I will definitely be back!

I usually don’t bring my car to these types of places, but since this is right down the road from me and I needed an urgent repair I gave it a shot. Needless to say, I was very pleased. These guys did a great job and spent a lot of time on my car. They went above and beyond for me. This is an honest business which is customer satisfaction oriented. Mike was especially helpful and really went the extra mile. Would definitely bring my car there again.

I was beyond satisfied with the service here. Mike provided very clear explanations of all fuel issues with my Silverado and the recommended corrective actions. Additionally, Mike recommended some additional minor rust prevention measures and completed them at no additional cost.nnBeing someone who restores cars and repairs his own vehicles, my very limited timeline required me to seek professional help, and I could not have been happier with the service here. If you want an honest and hardworking mechanic, this is your place.

They tried to take advantage of the fact I had an out of state oil change and told me the mechanic who did my last oil change tightened the filter so tight that it was gonna cost me over $100 to get it off so I left and went somewhere else for an oil change where they didn’t have any problem getting it off. A bunch of crooks and con artists