Map
Detailed Information
- Place Types Travel agency
- Address 600 N Colony Rd, Wallingford, CT 06492, USA
- Coordinate 41.4693084,-72.8178281
- Website http://www.cttravel.com/
- Rating 4.7
- Compound Code F59J+PV Wallingford, CT, USA
Photos
Reviews
My now husband and I met Custom Travel through our wedding venue. They are very friendly, responsive, and explain everything you need to know in great detail. I’ve never used a travel agent before and after using them I would 100% use them again and recommend! We booked our honeymoon through Brianna. She is very helpful and suggested many locations based on what we were looking for - type of vacation, travel distance, cost, Etc. Unfortunately due to covid and also finding out we are welcoming a baby boy early 2021 :) we decided to not reschedule our trip but to cancel all together. We plan to rebook when things settle. Brianna explained the differences between postponing and cancelling, made the process super easy, and did everything for us. We paid a small fee for custom travel’s time, but got a full refund for the resort deposit and full refund of our flights. We are very happy with their services and can’t wait to book our trip for the future.
We met Olivia with Custom Travel through our wedding venue. She was extremely helpful and the best travel agent I have ever worked with! Even during these uncertain times in 2020, she was very responsive and always on top of everything we needed in order to travel for our honeymoon. She even reached out to help us on her day off to ensure our trip was all set a few days before we left. I would absolutely recommend anyone who is looking to travel to go through Custom Travel! We will absolutely be working with Olivia again for our future travel needs!
I booked with custom travel for our honeymoon then Covid hit causing us to reschedule to FL well then Covid got worse and we then decided to change again to PA. Unfortunately custom travel only had 2 hotel options we did not receive any guidance on what we could do here I was told to “ask the hotel” and here we are on our honeymoon with all attractions an hour drive from our hotel. We were also charged $600 in fees for switching and when I asked why the agent told me “well it’s not coming out of your pocket you had the money in your honeymoon fund”.... that’s still my pocket! I don’t think my family/friends wanted their gifts to go to fees. I’m extremely disappointed I understand Covid affected everyone but guidance from our travel agent would be nice. We decided to cut our honeymoon short.
Kyle was a pleasure to work with. My wife and I have been working with him for a few years now. We booked our most recent trip back in November of 2019 to go to Antigua in March of 2020 (yes, right in the middle of the shut down). Well, 4 rescheduled trips later we finally made it to our destination in October of 2020. If it wasn’t for Kyle guiding us every step of the way there’s no way we would have made it. We asked Kyle a ton of questions and never waited more than a few hours for a response. During such a stressful and unpredictable time it was great having someone like Kyle there to ensure everything will workout. My wife and I look forward to booking more trips with Kyle. Thank you !!
We were able to go on our dream honeymoon (even during the pandemic) thanks to custom travel. We worked with Brianna and she was so responsive and dealt with all of the correspondence between our resort and airline company when our flight was cancelled TWICE. We couldn’t have had the honeymoon we did without her. Book custom travel for any of your travel needs – you won’t regret it!
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