Map
Detailed Information
- Place Types Home goods store
- Address 72 W Flat Hill Rd, Southbury, CT 06488, USA
- Coordinate 41.4779103,-73.2793967
- Website Unknown
- Rating 2.3
- Compound Code FPHC+56 Southbury, CT, USA
Reviews
Whirlpool suggested using C&E for warranty work. They came to inspect the refrigerator and said it needed a part that they had to order. They said one week, but it took two. When it came in, the only time block available was 12:00-3:00. I said I would have to leave at 2:00 and the dispatch said that should be fine, the repairman will call that morning to confirm. I left work early, defrosted the fridge. Never got a phone call. At 1:30, I called & left a message with their dispatch. I left at 2:00. They called at 2:10 and said the repairman is on the way. I said I was out. I thought I could be home in 20 minutes and asked if the repairman could wait. They called him and confirmed. It took me 30 minutes to get home and he was gone - no calls. I called back and left multiple messages to reschedule and never got a reply. It has been four days... Avoid this company. Very unprofessional.nnFollow up! They called a few days later to reschedule. In the meantime, I had someone else look at it, and it ended up being a simple seal leak - and the part was not even needed. Needless to say, I did not reschedule...
This company does not understand customer service. Blown off appointments and no return calls and now two wasted days at home with no advance notice that they weren't coming. All you get filled with are a bunch of excuses. The absolute worst.
Great experience from start to finish. Kim in the office was quick to help me get my repair covered under warranty. Both technicians, Mike who diagnosed the issue and Kevin who came back to do the repair, were friendly, prompt and knowledgeable. They were even willing to work with me on scheduling to minimize the amount of time I missed work. Great company.
Great experience! Barbara is incredible! So knowledgeable and helpful. Jim knows appliances inside and out. He’s reliable and trustworthy. We have a very protective dog who is always on guard, but she welcomed Jim at first sight! No better test in my book. A wonderful family business that we’ll use and recommended again and again! Thank you C&E for saving the day!
Was referred by Electrolux to C & E for a warranty repair on my washing machine. Initially was a little concerned because of their overall review rating. However, I was pleasantly surprised from start to finish. Sarah in the office kept me apprised of every stage from the confirmation of the initial appointment to the status of the ordered part. Justin, the technician, was professional, neat and adhered to recommended protocols for Covid 19.
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