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Kay

495 Union St Suite 1066, Waterbury, CT 06706, USA
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Reviews
Myasia Williams (08/31/2019)
Staff here are super friendly and knowledgeable. They were able to help me find the perfect ring even with my limited intrest in the inventory on hand. Be sure to ask for Kay!
Marie Garces (11/18/2016)
When you there to buy they have excellent customer service but when you need help forget about it. They are either too busy or don't have people to do it. Bought a watch so I could use for my trip and needed another link added and they couldn't do it for me. So I can't use my watch till I come back from my vacations. Im not interested in buying here again.
Heather Merrill (02/13/2018)
My boyfriend asked for a silver figaro chain for Valentine’s Day. I had looked specifically at this Kay jewelers location online and looked up silver chains in which they had quite a few options available IN STORE. I went here yesterday to look. I was ignored by the three or four associates working. Okay maybe they like for you to come to them so you don’t feel pressure I get it; but a simple hello is not difficult. Finally I asked a woman if they carry and silver men’s chains. She immediately said no they don’t (blatant lie) in a snotty tone and she pointed across the way and said go to Michaels they probably do with a fake smile. Oh okay then. I went to Michaels and they were super nice and didn’t make me feel like just because I wasn’t spending thousands my business was not worthy. I did buy a very nice chain at Michaels so thank you Kay jewelers for the referral. The thing is little did Kay’s know that my boyfriend and I have been discussing engagement rings and he actually mentioned going to Kay’s to shop. I will now make sure he goes to Michaels. Every kiss does not begin with Kay!
Barbellia Suber (01/08/2019)
Great Service ask for Jeff or Melissa
Elizabeth Da Silva (09/06/2018)
Worst jewelry store ever! My diamond fell off my ring with 8 months of having it repaired. I went back to fix it and was told there is nothing they could do I would have to pay to fix it again. I was never told I had to go there every six months to get it checked. Seeing it was the employees job to inform me and they didn’t you’d think they would be quick to help a customer but NO they wanted more money. If I could put zero stars I would they don’t even deserve the one.
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