Cinemark North Haven and XD

Place was clean and empty. Really enjoyed being able to rent out a theater for friends and family. Wish there had been more food options and better directions for where to go (where lines start and for what).

Amazing customer service! We had an issue with our tickets and they did everything they could to resolve the issue. As a result, even though there is a closer Cinemark to us, we will now be only going to this location.nWhile we were waiting for our issue to be resolved, a lady came in without her mask and was politely asked if she had one and when she said she did, she was asked if she could put it on. There was also a lady cleaning the doors that we and a few other customers went through. So in terms of covid, we feel very comfortable and safe going there.

I had a good experience with the new safety protocols in place. Soon as you walk in they made sure you knew their cleaning procedures and I'll admit it was comforting. Big plus for the wipes available to you to wipe your own seats before seating. Naturally I focused on the high touch points on the seats (buttons, cup holder etc). So why the 3 star?? Customer service.The young lady behind the popcorn seemed bothered when I asked for help at the bar, gave a subtle attitude that I picked up quick on when I simply wanted a frozen margarita to bring to my movie. Plus she had earpods on, never understood why employers allow that, very unprofessional. Only other thing I noticed is no one is in place to verify your tickets which made me wonder if people are just walking in. Not a good practice if social distancing is important to the theater. Other than that still a good experience though. These are little things that can be fixed, I'll still go back and likely give 5 star once addressed. The frozen margarita was good by the way, go with the tequila mix not bicardi ud83dude09

Enjoyed being back. Seats are clean, building is clean . Welcome back prices are great. I dont feel like I'm spending a fortune. I can finally take my entire family to see a movie. The space for seating is good.

The lesser people in the theater is accurate. However the patrons in attendance were not wearing mask during the movie and no staff checked on this during the course of the movie. They did wear mask to get in. People were sitting in front, three seats over on both sides and behind me.