Crown Street Fitness

Do not give Crown Street Fitness your money or support. They stole money from me in March and have refused to give it back. In February, I was sent an email informing me that my membership period was ending and to contact them if I wanted to renew. I didn’t. Imagine my surprise when I was charged a membership fee ($105) the following month. Since March, I have been in frequent contact with Crown Street Fitness about the mistake (now I am not so sure it was one), and I have still not received the refund I was promised. In this time, they have offered me various fitness packages instead (I refused), have insisted that they were not able to process a refund due to COVID delays and tech problems, and finally, went so far as to say that the refund is being processed (I received this email at the beginning of July from the owner and have not heard back since - still have not received a refund). I understand that this is a small business that was likely very hard hit by the pandemic. At the same time, stealing money from once loyal members is unacceptable. It saddens me that this issue has gone unresolved for months, especially when it was undisputed from the very beginning that I deserved a refund for their mistake. I used to love this gym, but something has changed and their current management is shady and clearly not beyond swindling former members and current patrons.

Showed up to class in pouring rain, only to stand on the street for 15 minutes as the instructor never showed up, despite no one contacting me to tell me the class was cancelled. They have ignored my many attempts to get a refund for the class.

every time i've dealt with the owner of crown street fitness he has been rude and demeaning. i gave this gym multiple chances but over time enough was enough. throughout my time as a member classes were cut without notice, coaches disappeared with no warning, and our membership pricing increase as well with no notice. while the space is beautiful and the coaches are great, the people running the gym are greedy and rude and that sours the entire experience.

I was in CT for a short term work assignment and needed a gym. The coaches at MPWR were so welcoming and helpful for somebody like myself with no prior CrossFit experience. Classes were challenging yet fun and adaptable for all fitness levels. It was hard to leave this gym for my next assignment, and I can’t wait to come back to see the new space when it’s all finished!

This place is welcoming, has friendly staff and trainers, and they have fun and effective programs for everyone! This is a perfect place for students and professionals