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Palace Aids Fireplace, Pool, & Spa Center

922 E Main St, Torrington, CT 06790, USA
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Palace Aids Fireplace, Pool, & Spa Center
Palace Aids Fireplace, Pool, & Spa Center
Reviews
Michelle Veronesi (11/14/2019)
We were referred here from my father in law who had his wood stove installed decades ago from Bob. We could not have been happier with everything! Mary was kind and helpful from my first call to each one in between (which was a lot!!!!) and Mark came within a week to measure and take notes which were helpful to our installer (recommended by PA), D&D Contractors who did a great job!!! Thank you all for your help and making our house now a WARM happy home!!!
Steve Coan (12/20/2019)
This place is just the best. I live in Bristol but it's well worth the drive. Mary is just fantastic. She will walk you through most issues that can be resolved over the phone. I have been a customer for 15 years and this review is much overdue.
Jim Hunt (02/17/2020)
This Saturday, My Quadrafire Pellet stove ( Castile) developed several issues. Its 18 degrees, holiday weekend and my primary heat source is not working. Stopped at Palace Aids, Mark called me back in 20 minutes. Agreed to come out. He was here within an hour of our conversation. Mark not only fixed the issue which shut it down, but showed me how to clear jams in the future, but showed me several things I did not know, as I inherited the stove. He even explained how to install the new blower I had ordered, but wasn't quite right! He gave me an old blower as an example. I Replaced the blower, the stove is 175% quieter than it has been since I owned and a 1,000% better than it was after he got it running again! . Excellent service., detail oriented, and really believes in his products!!! Thanks Mark!!
Sue Broughton (11/29/2019)
I had just purchased a home with a pellet stove and I had never used one before, so to say I was clueless is an understatement! I called around to some other places who said they don’t work on Quadra-Fire stoves and a few were downright rude! Then I called Palace Aides and Mary answered the phone. I told her my predicament and she was very understanding. She would have had someone to my house the next day if it wasn’t a holiday! Mark showed up at my home two days later and he got the stove working in no time. He took the time to explain how the stove works and tips for efficiency and safety! I am so happy to have found them and I would recommend them to anyone who needs or wants a pellet stove. Very kind and knowledgeable!
Krystin Johnston (01/25/2019)
Mark and Mary from Palace Aids are the BEST!!! We purchased our stove over 8 years ago from them and have never once regretted our choice! It has been the most pleasurable experience from purchase, installation (tricky) and now follow up care and maintenance of our stove. They are always ready to give some guidance on how to navigate maintenance on our stove and order what we need.nnI definitely recommend them over the internet or someone out of town as they are always there for you when you need them!! Great people, great business! Keep up the fabulous work! I appreciate you both!
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