Express Kitchens

I had a great experience with Express kitchens. Sara was so helpful with every little detail. I will highly recommend this company to my family and friends.

Buying a vanity from express kitchens was a completely *HORRENDOUS* experience. They had us pay someone to come out to measure, after we gave them the measurements for the vanity size. Then when we went to our appointment to pay for the vanity and the entire order had to be redone multiple times... we were also asked to get the measurements AGAIN. Then why did we pay to have someone come out and measure?!nThe woman from Torrington express kitchens.. Meg, the one putting our order together.. had absolutely no idea what she was doing. She kept putting incorrect measurements in and if we weren't there checking what she was doing the entire vanity would have been completely screwed up!! Not only did our order not get put through when they told us it would.. (Which we paid for it fully so theres no reason why they shouldn't have put the order in.) It kept getting pushed back further and further. We have been told multiple times the vanity was finished and ready for pick up. Then when we went to pick it up each time... IT WASN'T READY.nWEEKS later after we did finally get the vanity... THEY MADE IT WRONG. WHY DID WE PAY EXTRA TO HAVE IT MODIFIED WHEN THEY DIDN'T PUT IT TOGETHER THE RIGHT WAY THAT WE DISCUSSED AND PAID FOR!!!nThese people have zero respect for their customers. I couldn't even order another piece of stone without multiple issues, Bob (in hartford) made it more difficult than it had to be. Andrea (in hartford) was very rude and unaccommodating about the situation with picking the vanity up. I have no idea how they are still in business.n***I would NEVER EVER recommend anyone going to express kitchens for anything! You will only have problems, delays, and poor customer service with anything you need. So unprofessional. We are completely disgusted with this whole experience.

These guys are awful and unprofessional. They installed poor quality products and take weeks and months to respond to emails and phone calls regarding problems. They broke the contract they had made and refuse to acknowledge it. Our 2 day install has become 8 months long. Stay away from this company and put your money towards professionals.nn**RESPONSE TO EXPRESS KITCHENS**nYes you wasted another day on 5/28. You sent the same installer to fix and finish his install. Instead he replaced 2 of the doors and 1 of those being damaged. Never replaced the cabinet, the molding, the warped door, the seam in the counter. It's now obvious you guys do not check the quality upon loading trucks or. Just keep making yourselves look worse.

I ordered a custom countertops for my shop from Express Kitchens in Torrington. Sara helped me with measurements, design, budgeting, financing and delivery. The process was quick and thorough. She had insights based on her years of design experience that I would have never thought of. The delivery was seamless and well communicated. Installed, the counters are beautiful. The staff and customers love them. They take a beating and still look great. This company is family run and takes ownership of all aspects of the process from design to manufacture to install. You will not find this kind of service or accountability at a big box store. I can't wait to use them again for my kitchen at home.

We used Express Kitchens to update our kitchen. We were pleased to work with Chris, he gave us good advice, was patient and responsive throughout the whole project. The kitchen measurement appointment was a no call no show, and the appointment had to be rescheduled for another day. The cabinets were superb quality (not installed by Kitchens Express), however the granite countertops were unsatisfactory. I discovered three pits, one being the size of a quater filled with glue. I contacted Express Kitchens and they said it was natural and they can't do anything about it.