Map
Detailed Information
- Place Types Home goods store
- Address 99 Danbury Rd, New Milford, CT 06776, USA
- Coordinate 41.560587,-73.4153575
- Website http://www.blackswanhome.com/
- Rating 2.9
- Compound Code HH6M+6V New Milford, CT, USA
Photos
Reviews
If you'd like to deal with a good customer service when you need it, DO NOT BUY from Black Swan and in particular not from the New Milford store. If the customer service were just bad, I wouldn't write such a review. But their service is not only awful, the staff answering the phone are rude and dismissive. Once they sale is completed, customers do not mean anything to them anymore. Please look at the reviews on other websites, such as yelp, and you will understand. Save yourself a lot of trouble and buy somewhere else. You can contact me for further detail on my numerous awful experiences with them.
Check out all the one star reviews for black swan Newtown. It’s all true. I wish I’d done my homework before buying from them. Customer service is so bad; they make you feel like trash.
Rude staff, unreliable service. That about sums it up. Go elsewhere, like House of Warmth.
They had poor customer service in their Newtown, CT site. They over quoted a fireplace insert by 2K. I used Novicky's fireside instead, the product was the same, the installation was poor. As a consolation, the owner Mrs. Swan did contact me regarding my previous review, so they do care about their reputation...just overly priced.
Very helpful service.
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