Plainville Dental Group, David R. Edelson DMD

Fantastic bedside manner. Very clean office, staff was friendly and accommodating. If you're looking to get work done or a routine cleaning highly recommended

Same experience as other reviewers. Dr Remigino is great, have been going to her with my family for many years. When she was in New Britain, we never had a problem with the office staff. One time my wife showed up for an appointment at the new office in Plainville, they said they were short on staff, and asked her to reschedule. She did, and knew she had to rush there at the new appointment, but worked with them. She got stuck in traffic for the new appointment and was 5 min. late. They tried to send her away and charge her a $75 fee!!!!! Charged me a fee one time for my Sons missing an appointment which he swears he never made. One time I showed up for a cleaning on time, waited 45 min in the waiting room, never complained, during the cleaning, the girl was having day care problems and kept leaving to talk on the phone. I never complained once and said I understood. My next appointment, I was doing yard work and forgot, I called and said I could come right then late, sorry. They said, don't worry, thanks for calling, rescheduled and charged me $75 in the mail. My daughter just called on a Friday morning to cancel an appointment for Monday, they said it was not 48 hours working notice and were going to charge her $75. No budging. That was the last straw. We loved Dr Remigino and will miss her, my family of six will find another dentist where the office will treat long time patients with respect.

The dentists are great but I will never go again because of the office manager.My daughter made an appointment 6 months go, unfortunately my wife lost her job and with it our dental insurance. My daughter went to her appointment and was told she needed to pay the cleaning charge of$190.00 up front. She said she couldn't afford that and asked if she could be billed. The answer was no, she was then told she couldn't leave until she paid a $75.00 cancellation charge. Are you kidding me!!!!!!!! I got on the phone with this person who was so rude and informed her we weren't paying any cancellation charge and we would never be coming back. I would suggest they get rid of this person before they lose all their patients

DO NOT GO TO THIS OFFICE!!!THEY TOLD ME THAT THE WORK THEY WERE DOING WOULD BE COVERED BY MY INSURANCE. AFTER THE WORK WAS DONE THEY TELL ME THAT MY INSURANCE WILL NOT COVER IT AND I HAVE TO PAY $406.00. THEY REFUSED TO GIVE ME MY XRAYS UNTIL I PAY THE BILL. SO UNETHICAL!!! ALSO, TINA, THE PERSON I SPOKE WITH WAS EXTREMELY RUDE.

Amazing place! They are professional, friendly, welcoming, and helpful. I am able to ask questions and not feel talked down to. They explain every procedure prior to doing it and also offer solutions to issues and requests. I highly recommend being a patient here, you will be thankful you did!