S.K. Lavery Appliance

Ordered an entire kitchens worth of appliances with SK Lavery approximately 9 months ago. While I took delivery of the stove, hood and dish washer right away I did not take delivery of the refrigerator and was told they would hold it for us till our house was done being built in October. October rolled around and they had sold the refrigerator and could not get a new one because of the pandemic.nnThey were nice enough to supply a small loaner for 2 months until I went into the store and asked for an eta on our fridge. I was told they had no idea just like the countless times I called. I then suggested that we could possibly switch it out for something else. The sales associate suggested a more expensive fridge and kindly matched our original price. He promised it would be delivered in a week. My wife set time aside to be home for the delivery and they called her at the time it was supposed to be delivered and they said it was just not on the truck and they would be out the next day.nnShe then took time out of the next day to be home for the delivery and they delivered the fridge and hooked it up. 40 minutes after the delivery men left the fridge stopped working. After having to run through the SK Lavery phone system and listen to their obnoxious hold music for 30 minutes I was told it would be a week before a repair person could come out and look at the fridge. I told them I was going to loose all the food inside and what was I supposed to do until they came out. They were able to work some things around to get someone out the next day.nnWhen the repairman came out he said the circuit breaker was bad and we needed to get an electrician out to change it. He then took a residential extension cord and plugged the fridge into another outlet. This knocked out all of the power to the house after he left. After I tried to get the power back on and failed my wife called SK Lavery to have the repairman come back out and fix what he broke. Rather than take responsibility for what he did he blamed my wife, yelled and berated her on the phone and was rude to me when I tried to get him to come out and fix the issue. After a 1/2 hour argument on the phone he finally came out and figured out how to get the power back on.nnI called my own electrician to come out and fix the breaker that night and now the fridge works. I call the SK Lavery manager to complain about this entire saga and never received a simple apology. I would never recommend working with this company for anything unless you are looking for a nightmare and a headache.

I bought a washing machine for my grandma from S.K. Lavery and ended up getting a good discount on a floor model! The people are very friendly and helpful. My grandparents have been using their service for many years and have had no issues. They also do not charge for installation and disposal of old appliances. I will definitely do business here again!

I felt totally ripped off! When we did our kitchen remodel we moved our stove to the kitchen island and we needed an exhaust fan over the stove that would exhaust to the outside. The salesman said “no problem, we just need to send our guy out to measure, at a cost of $50 (prepaid)”. Sadly the guy they sent to measure told me he would not be installing the fan the way we wanted it, and that he would be only recirculating the exhaust air back into my home, or exhausting it into the attic space. When we went to the store to complain about their contractor we received no satisfaction and no refund for sending me someone who wouldn’t quote the job as requested. Be careful with this company, don’t believe the hype in their advertising!!

Ordered an LG Window Air Conditioner from SK Lavery. Aside from the fact that the AC is incredible, the service at SK Lavery was excellent. Communication with the store was great. The unit was backordered, as it was everywhere, but they kept me in the loop for an ETA. When they delivered, even though it's just a window AC, they brought it to the room, and window where I was installing. Might seem trivial, but it's a heavy unit, and carrying it from my front steps to the install spot would've been rough. This is my 3rd purchase from SK Lavery, and would absolutely buy from them again.

Unlike big box stores I didn't have to find someone to help me. They found me ud83dude0a. Price was comparable to online deals with personal service. Support local stores.