Hartford HealthCare Rehabilitation Network

First, to put my review in perspective, I have been to physical therapy a total of ten times in my life, so I have a lot of experiences by which to measure this one.nnI had two rounds of physical therapy here for hip bursitis. I had some reduction of pain and an increase in strength, but still had lingering almost daily pain after the second try here.nnThis clinic was very busy, to the point that I was sometimes one of three patients (to one therapist) at a time. There were also a couple of instances in which my therapist had to conduct an initial evaluation (30 min. or more) during my visit. This was far from ideal, and I felt that this kind of scheduling was unfair to both the patients and the therapists. I even tried scheduling some of my appointments earlier in the day and it did not make much of a difference. I also had a very cursory, disappointing initial evaluation for my first round of pt (with a different therapist with whom I did not work again) which I feel may have led my treatment in an unproductive direction.nnOverall, I felt less comfortable here than I have at other clinics. It's odd, because the therapists with whom I worked were nice, but somehow the atmosphere here felt more cold and clinical and awkward than other places.nnI am currently going to a different clinic and I am having success healing my injuries and I feel comfortable there. This experience has taught me that sometimes you have to try a different place and find the therapist that has just the right specialized training for your problems. Don't give up!nnThis review is also on Yelp.nnUPDATE: I did respond via email to Hartford Healthcare customer service to elaborate on why I gave this rating and I received no response from them at all. I think Lynn T. must be a bot. They should program her to respond to emails.

Professional phone etiquette...meh.