High Grade Finishing

Russ was personable and professional at every step, from taking me on a short tour of his shop to sending pictures as the work progressed. I had six family heirloom chairs of high quality (but in well used shape) refinished by him. The work was done well and color matched perfectly to the original. Don't know where the review from two years ago came from, but ignore it completely and go see Russ. The work did take a few weeks, but was finished precisely in the time frame I was told on day one- I was made aware of his current influx and a pending vacation. The end results were worth the wait, and at this point I wouldn't go elsewhere.nThis is the only review I've ever felt compelled to leave for a business. Visit with confidence

A one of a kind restoration, repair and refinishing facility run by two consummate furniture experts. There simply isn't another place to have your precious heirlooms handled than this business.

Word to the wise: If you get your finishing work done at Ainsworth, be on the ball and be very specific or you may be surprised at the lack of care and detail.nnIt took well over a year for a rocking chair to be stripped and refinished. Most times... you have to call numerous times over long periods just to finally get a call back and more excuses. I find the wails by Russ of how difficult it was seem to be a false excuse to charge you the highest prices. If you try to get an estimate at first,... easily double this and don't have any criticism as Russ finds it very easy to show his true and nasty colors making the customer the enemy for daring to question. He told me he had a helper do the stripping work, then said he did it. Russ hired out a large portion of the work on the chair... and then explains this work as though he did it.nnI tried in the politest way to explain a good difference in staining colors on different parts of the chair and was walloped by bad behavior. A large part of the work was commissioned out which I paid for in full to the second party. (The person hired out to do part of the work was awesome and I have only praises for him).nnRuss claims to guarantee his work.. but if you cannot get this in writing... he will literally berate you no matter how softly you tread on eggshells and you quickly find out... there is no guarantee.nnWhat is the hourly rate at High Grade Finishing? You will be amazed at the nebulous reasoning.nnAlthough after being very specific the overall work on the chair was very nicely done, the back is glued unevenly however so the chair back remains at an angle and the staining is obvious in daylight to be mismatched. I do not mind paying a high price for a job well done, yet it is obvious Russ is probably tired of this work and his customers and perhaps should retire.nnI was patient throughout this entire process and as polite as I could be. I was more than patient and understanding of his extraordinarily long time and unanswered phone calls. Indeed I had to call the man hired out who was very responsive to me, polite and wonderful as Russ never could get around to following through on just about everything. All of this following through was also on my dime, time,and gas money from repeatedly having to drive out there.

The absolute best