Express Kitchens - Cabinets & Counter-tops

Our experience with Express Kitchens went well, Pete and Chris were very responsive. Tom, our installer was fantastic and I would recommend him to any job. Our kitchen came out beautifully!

Express kitchens should not be growing, growing, growing. They are a terrible business with even worse customer service. Please stay far away. March 11th, 2020 I ordered counter tops. I received confirmation that it would arrive on the 30th. Then there was a message stating they would be closed due to corona for 2 weeks and they will update. I was never updated that they reopened. I happened to call and they were open. I asked for an update. They had nothing to say but that they would reorder. But why would you need to reorder? My money came out of my account since march 11th. I tried to be understanding so I told the women order it. It should have arrived on Monday April 20th.nnOn the 17th I called and told them I can not pick up until Wednesday the 22nd they said that it is fine it will be there waiting. My contractor removed my counter tops. On Wednesday I called to be sure everything was set while picking up a truck. I was told my counter tops were damaged. I believe that is a lie because it should have arrived Monday, why not call from Monday and let me know? The lady stated she was going to put in an order right now. I said ok. But called back the 2 days to see if they could give me a discount or offer me a counter top temporarily I was told I believe it was Karen head of customer service said she had to look into and call me back on the next business day since it was 1:45 and they close 2p. I said ok. She never called me next business day. I went to the office in person and requested a refund. Dan said he wanted to look into it for me to see what he could do. He comes back and says I see that they sent us the wrong color counter top? I said that’s funny because I was told it was damaged? If it was the wrong color show it to me maybe I would take it because I have no counter tops. They are lying. The only thing they offered was that if I choose another color I could get it faster. They never offered any percentage off for this gross inconvenience. How can someone tell you they do not have any counter tops in their home and you don’t offer any solution besides waiting. They didn’t even offer a temporary counter top which I heard was possible. He tried to say it was all because of corona but my order had been placed before Corona closing. Even if Corona was the issue I was never contacted by them after they text they would be closed. Dan told me I have to wait another business day just to get my money back and I still had to call because the whole day was passing and Dan did not call. They have zero customer service. They are expensive and are a fraud. I am glad this happened because I got a way better deal with another company and better service.

After trying to create a new look for our kitchen on our own without success, my husband and I found our way to Express Kitchens in Hartford, CT. It was fantastic working with their 3D Kitchen design program. We were really able to see what different styles would look like, and that helped us make our decisions with a lot more confidence. We found the staff there to be very informative, friendly and helpful. We didn't have to wait a long time for an installation appointment. Their installation crew was fantastic. They arrived on time, were highly professional and installed everything perfectly. We love our new kitchen! We also loved the savings we found at Express Kitchens. We high recommend them to anyone

Huge Selections, Excellent Quality & Reasonable prices with Great Cusomer Service. ud83dudc4d

Walked in. Dank showroom. Cheap looking. One rep on the floor. He offered no advice. He didn't seem to know much about the cabinets. He had to look up from book to book to give information on different cabinet lines. Despite poor quality, pricing was going and color selection was outdated.