Raymour & Flanigan Service Center

Back in June 2020, I attempted to purchase a sectional from Raymour & Flanagan. While I anticipated some delay, due to COVID, it took nearly 4 months during which time I attempted to contact Raymour & Flanagan via email (twice - went unanswered) via text on their automated messaging (three times) and via phone (twice - I spoke with a woman named Colleen both times) in the beginning of September, Colleen, made me aware that there was still no status on my order & that due to COVID and it being a “special order” [we purchased what was available at the time with no specifications to alter the material and/or sectional size - so not sure what was so “special” about it] I asked, “do you think this is a normal frame of time even with COVID for an order to be so delayed?” She proceeded to tell me, “no this seems a bit longer” she told me to call back in a week and check if there was an update and at that time she would cancel my order if there were no further updates.... obviously there were no updates when I called back. She proceeded to cancel my order [September 10th] and told me it would take 2 weeks for a refund. it is now October 7th...nnGet it together Raymour & Flanagan! While my patience for the couch was longer - to see a refund for something I waited OVER 5 MONTHS FOR!! Is totally unacceptable. Go anywhere else for your customer service and furniture needs!

Great place great people too

Professional staff, very good at what they do.

The customer care reps are amazing. They work very hard, and deserved to be treated better by the company.nThe furniture is mediocre and over priced.

Awesome place always friendly and prices are great