Advanced Endodontics of CT - The Root Canal Specialists

Really bad! One of the girls on the phone (Rebecca) who supposed to have good customer service and should know to not hang up on people was so rude and giving an attitude when she is supposed to be doing her job. This place only cares about money. They will charge you 300$ extra with insurance for an emergency pedicure, this place was referred from my dentist office and I called my dentist to refer me to somewhere else.

I went in for an emergency root canal on tooth #9 (my left front tooth) because there was an infection in my gum above the tooth that had formed that year. It was very last minute and in the last couple weeks of December 2019. I had lived about 7- 8 years with trauma to my tooth because a previous dentist worked on it and said it was impossible to fix the trauma (the truth was, SHE couldn't fix the trauma). So she sealed it up like if it was a cavity. Awful experience. So when I went to see Dr. Chasen I already felt uncomfortable due to not so awesome dental experiences. He honestly is very educated in what he does, his personality brings comfort, and his experience brings confidence. It was honestly a miracle in my perspective, the tooth was very fragile, infected, and discolored (yellow). Dr. Chasen didn't promise success which was very honest but he did advise me that it was worth a shot, because if I lost the tooth I could be looking at an implant (which was true after many evaluations by different doctors). He was able to cure the tooth, within weeks my gum looked better. My tooth doesn't cause me pain nor discomfort and it looks great as we proceeded to do internal bleaching which was then balanced out by Dr. Monteiro at Goldberg and Marcus. I can now bite into apples without fear of pain or loss. I would recommend Dr.Chasen to everyone I know.

Extremely honest and upfront office! Great customer service, they were extremely helpful with my insurance coverage and I would recommend to give a call if your in need of a great endodontic practice!

My wife was a patient of theirs back in 2016. Out of nowhere, three years later, we get a bill from them for $599. They told us twice over the phone that they would forgive the debt since it was their mistake, then we get a letter telling us they're sending it to collections. We spoke with a member of their team who was incredibly rude and condescending, who said that after further consideration they weren't able to remove our balance. I see from the other reviews that we're not the only person this has happened to.nnNeedless to say we won't be sending any additional business their way and I recommend you do the same if you're considering this practice.

Three words: Unorganized, Clueless, and Disgraceful