Dr. Dental

I took my 4 year old daughter for a cleaning today and couldn’t have been happier. She was a little nervous before we went, but all of the staff was great from the moment we arrived and called from the car to be let in (COVID regulations). She (and I) were both very comfortable and had a great experience, will definitely be returning for her next visit in 6 months! She also got some great goodies on the way out!

Went there twice because their availability is actually pretty fast , first time it took me 40 minutes waiting after my scheduled appointment for them to see me for a 5 minutes cleaning .... second appointment (I’m pregnant) took the first appointment in the day , assistant was smelling like cigarettes (REALLY BAD) , and equipment wasn’t working perfectly, cleaning lasted 3 minutes. Poor sanitation, very disorganized office, not clean .... Definitely not coming back , I’m not used to post bad reviews on anything but is important to know where to go because nothing is for free and health care is something we should be more careful about When we pick doctors.

Today 09/08/20 - The Connecticut Avenue location in Norwalk stands as a scary representation of the lack of compliance in the medical field. This location at 369 CT Avenue first has signage all over the glass about wearing masks. There were two women Employees (!) standing inside the location with the doors locked at 10:19AM who did not have in mask at all. Not pulled beneath their chins, just no masks! One was behind the desk ( a black woman dressed in dental hygienist scrubs) the other a White woman wearing a sweat suit and again no mask standing on the waiting area side. The latter came to the door and opened it a crack. I asked what was going on and she said .. “we open at 11AM? “. I said obviously there is no signage to that effect the door reads 8AM -7:30PM and I left a message on voicemail to get my appointment but nothing tells callers you are opening at 11AM. Furthermore why aren’t you wearing a mask?”nnHer response was that there were just two of them in there. This is unacceptable. This is how people contract COVID. It’s a dental office!nnI asked her for her District Manager. “ Mary” I asked for a last name “ Mary Ruiz.”nnI asked if she was cleaning the office? She said no.nnI told her, “ This is a medical office -not your home. You need to be wearing a mask. I am contacting your corporate offices.” She walked away and locked the door.nWhether she is sanitation staff or administrative ... they should all be wearing masks. This is something where compliance and safety of patients is not a concern. This is a huge blemish on Dr. Dental. It requires both corporate, city and state intervention. Patients are going into a dental office where the air and surfaces are subject to employees who refuse to wear masks because -they are not open yet? Absurd and irresponsible.

I scheduled an appointment at 10am having to be at work at noon thinking “that’s plenty of time “ arrived 15 minutes early only to have work started and then left for half hour! ud83dude21 “I’ll be back in 5” longest 5 minutes! Worst part is people kept checking in adding more and more to my wait time! Even though I clearly said I HAD TO GO. Manage your appointments better and your customer service

Got a professional attention by the Dentist, Dr Chopra and the colleague, Cherisse as well as the pleasant receptionists. They also follow the COVID-19 procedures which is good for all.