Cold Stone Creamery

I am very disappointed with the way I felt while at this cold stone. When I walked into the store- there was one young lady assisting a women with her three young children. I patiently waited. As I was waiting, a second young lady walked in from the back with a box. Placed it on the counter and continue to do whatever it is she was doing. A third young lady walked out and was walking back and forth . Eventually she assisted me. As the first young lady wrapped up the customer, I was still waiting. Neither of the other ladies acknowledged me. Again, I patiently waited. When the first young lady finished with the customer - she proceeded to do something else. To include do another ice cream - and finish- which I later found out it was for herself. How do I know this? Once my ice cream was finally started and then completed, the first young lady was struggling with the register to ring herself out. I looked at the register and can see the employee discount applied to the transaction. There is no valid reason, or anything that can justify leaving me wait - WITHOUT at the very least acknowledging me. I cannot help but mention the only difference between the first customer and myself is our skin color. Further more, I will note it is also the same difference between myself and the workers at your location. Very disappointing to say the least. I am bringing this up to your attention, because I would hate for another customer to feel the way I felt today. A simple acknowledgement is all that is needed. I am still a person. ( the two stars are because the ice cream was great as usual!)

The ice cream is really creamy. I love the fact that you can ask them to mix toppings into the ice cream rather than just sprinkling them on top. Thumbs up for this place.

Ice cream is always delicious! Ice cream shop & tables outside are dirty. The services provided by the young, tall, man with brown hair and glasses was absolutely awful. We weren’t greeted, there was no eye contact, and instead got awfully reprimanded for our masks not fully covering our nose. My friend and I were the only folks of color. Caucasian families got great service and a huge smile. This is sad...

In my opinion, it was too sweet for me and they don't have hand sanitizer and there wasn't social distance.

Display had live and dead bugs in it and found a hair in my ice cream. Waffle cone was old. Very disappointed.