US Social Security Administration

I have never dealt with Social Security in my life. Today I contacted them on the phone and waited less than a couple of minutes to talk to an agent. She was very nice and courteous. I asked my questions in regard to receiving Medicare at the age of 65 and what I need to do. I found that I could handle it all online. She was able to give me the address online of where to find the application and I found no issues whatsoever. I firmly believe that many times the tone of the Is set by the tone of the caller and it puts the employee handling the call either on her guard or helps her to be more relaxed. throughout my life I have always treated people like that on the phone or in person With respect and I’d venture to say more than 95% of the time I found that even calls that should have been hostile come out with at least aNeutral tone and the problem can be resolved. As with anything there’s always the exception to the rule and I have found through life that 1% of the people will always be a problem. But so far my dealings with Social Security have been one call and a pleasant one at that.

Called today August 31, 2020 around 10a.m to ask a question about my status for disability. When the lady answered (who never gave her name which I'm sure we all know why she didn't) I was VERY nice and said Good Morning and asked my question. She was extremely rude and not helpful at all. Talked over me, was so rude when asking for my SSN, told me the status in a snarky manner and didn't even offer any other kind of information. This lady was just disrespectful. Please get better staff.

Extremely rude, not impressed!

My daughter is autistic and at a 3 year old level. She receives ssi for her disability as she will never be able to function on her own. I received a mail in the letter stating that ssi is no longer making you get ahold of them regarding how much money goes into your account. Reading this as I no longer have to tell them my income and that my daughter will receive the 278 a month (which as any parent of a disabled child knows costs much, much more for therapy’s, driving, time etc etc) ssi gets ahold of me 1 year later after I started my job and says I owe them back all, that they said no longer needs to be reported... over $3000 worth back to them!!!!! I tried explaining to Maria on the phone for over an hour that they sent a letter stating I no longer had to let them know of my income. She immediately said upon talking about it for the first time, “I am in charge here at this office and I will deny you of any help!” She slipped at one point and said they have papers I could fill out in any case of a misunderstanding to fill out and they could reconsider the case. I asked her kindly at least a hundred times. Please send me the papers because it is an honest misunderstanding of them saying I did not need to report to them my money situation. She said, “no. I will not send you the papers because I will be looking at them and I will just deny it!” SO RUDE and completely unhelpful, understanding and heartless. Not only do single mothers with children struggle but my daughter struggles!!! She will never be able to live on her own like we all have the privilege of! And she is denying me the right I have by law to fill out the paperwork...that she will already deny it! My mother also read the paper ssi sent me and said, “cool, you won’t have to let them know any longer about your bank account and Mia will always get her ssi.” This person Maria could care LESS about any child’s or families struggles and wants me to come up with over $3000 (which she kept overdoing the math and I kept having to correct her) without filling any paper and my daughter and I having no rights!!!!! I have never in my life wanted to get a lawyer but now I have to deal with lawyer fees in addition to the 3000, and stress and time. Zero customer service skills. How can they do this to a disabled child?? If I could give a zero I would. Last time I checked they did not have a 4 star. They had a 2 a few months ago. I wonder how many fake accounts are giving them higher. This agency and this worker deserve a 0 star!!!

It could have been the time I went in, but I was able to get a ticket and served within 10 minutes I was out the door.