Wesley Pharmacy & Medical Equipment

I have tried to find a part for my perfectly good medical supply, one part was cracked , still able to be used . I looked and called every place I could have thought of .. even on - line ..,nSpoke to my cousin, a visiting RN ,nShe reminded me of Wesley...nI only took a simple call to describe the “part “ I needed , it was there in stock , and wonderful customer service from Carmen ,nWho was putting it aside for me , ( disabled, don’t drive much) for my husband/ son to pick up when possible !!! So very pleased

Worlds worst Website, unable to make credit card changes online or stop auto pay without calling?? Very CompuServe/frontpage!!

Very deceptive return policy.This company is the worst.Avoid them or you will regret your choice.

I rented a wheelchair due to a medical issue which happened in 2009 well I paid on it up until 2010. The last payment they had remind me that I miss a two months payment. I gave them a credit card number they got paid. My husband also wenter down to them and also paid not knowing I paid to catch up but he also paid to end the year. Well I haven't had a new chair since 2009 and my Dr. wanted me to get a new one. I figure to go back to the same place but this time let my insurance take over. Well they called my husband and told him that I owe money since 2010. First of all I gotten this from Wesley now I was going through Baird. We are in 2017 how can a company who merged with Wesley can tell me I owe them money. The conversation was they accuse and I refuse to let them bully me in paying for a old broken down wheelchair that they never services it at all. I let them know that I fell twice and her (Linda) attitude was customer is wrong and her system was right. Well this went on for a couple of days. She told my husband that if I didn't pay up front for the pass I wasn't getting my chair. Baird is a big company that merge with small companies and want their client's to pay for something they do not owe. I'm warning you let your insurance company pay or they will try to hold you up. No I will not be using them because I will be using my insurance company supplier. I feel sorry for Wesley because they are going to lose a lot of customers. Baird also need to teachieve Linda how to speak to customers and let me also say Christy you should answer you phone. Who goes to lunch at 2:45 and close at 3:00pm. The President of the company (Baird) should listen in or call in as a customer and see how his people he hire speak to the clients. You have my name and number you can call and say to me what she should have said and that is Sorry for........ This will probably stop all these negative reviews you are receiving. Do not respond to me or my husband via your review back up comment. After this we will check if you respond with your snippy remarks like you did with all your negative reviews.

Told me it's their policy not to bill insurance for wound care supplies. Would not give me info about other stores that might have what I need. Claimed they don't know of any competitors. Very frustrating.