CVS Pharmacy

All I can say is if your looking for a Good Pharmacy don’t go here to the Mt Pocono CVS! The Pharmacy Techs are nice and I love the girls there and they go above and beyond to help you but as far as the Pharmacy Manager goes he’s an Arrogant SOB that his only concern is himself! I am a customer and just like all his customers I deserve to be a priority customer too just like his other so called 400 customers! So I drop off a prescription Friday upon going back and picking up my meds I’m being told my meds are not covered cause I don’t have coverage and this is every time I go there and each time I call the ins company and I’m being told that you do have coverage and the problem is there entering codes or numbers in there system incorrectly so I explained this to this arrogant SOB of a Pharmacy Manager and he refused to listen! I explained to him that the insurance company told us to have the pharmacy call them and his response was I have 400 customers and I can’t be bothered sitting on the phone for 30 plus minutes jus because it’s you ! Last time I checked I am one of those 400 customers and if this is a constant issue then why the hell is it that much of a problem to pick up the dam phone and call them! He then proceeded with we are doing everything right and it’s not them it’s the ins company. So if it’s the ins company then why not call them and fix this situation! I can Understand something happening once but when it happens multiple times that’s unacceptable and not to even want to try and act like the customer is a complete idiot is wrong on all levels! This guy has no business working with people with the attitude he has! Literally he looked like he was ready to jump out the Drive through window and strangle me if he could! I got a sense of un easy ness around him and felt very uncomfortable being anywhere near this psycho of a pharmacy manager! I hope proper rules are followed and CVS follows up with my complaint no one should be treated like a downgrade! Remember I am one of those 400 customers and should be treated with respect ! Very upset will be transferring all my RX’s out of that location don’t need to be treated this way!

Pharmacy staff are so sweet and helpful! Meds are filled fast, much better experience than Walmart!

Great customer servive

Helpful and considerate of my needs