Zales

I was skipped over twice as I waited for service. I had to ask them to sign my warranty inspection paper. They balked and I had to insist.

The 1-800 “Guest Services” is terrible. I was on hold for 52 MINUTES! When the “Guest Services” rep answered I asked to speak to a manager & she told me “you can be on hold for a long time without speaking to a manager”. Oh, really!!! Sounds like great guest services! Of course she couldn’t give me any additional information that I already didn’t know. Then she told me how I missed the Christmas service deadline that I wasn’t even asking about, so she gave me more disappointing news that I didn’t need to hear. Never again with Zales!

Their diamond quality isn’t worth the prices they sell them for. The people that work there only care about their sales rather then finding the perfect piece of jewelry for you. If you’re looking for nice jewelry, go to Litmans. They spent 20 minutes with me trying to pick out the best piece of Jewelry for my fiancé and I. Their prices are better too

My experience with the store was awesome!! I had some issues online with some orders and every single time I left the store I left with a satisfactory answer. The staff at Zales at Colonial Park are true professionals!!

They're customer friends very helpful and I sent in for a ring and left with more. They haven't let me down and I never waited and the store manager is supportive on helping you get the right jewelry for you and the one you love. I'd highly recommend zales for anyone that wants good jewelry and jewelry that looks great for years. Zales were you want to go.