Grand Cinemas Yakima Valley

Tuesday, November 10th, I pre-purchased six movie tickets (that were purchased for specific seats) online nearly an hour before the movie was to begin. We live in Yakima so I wanted to be sure the theater didn't hit max capacity and sell out before we were able to arrive. The payment went through and my kids excitedly packed into the car, with masks in tow, ready to see our first post covid shutdown movie. We get to the theater with no time to spare and went inside the building. Technically we ran because we wanted to get food and drinks before it started and it was pouring and windy outside. I told the girls at the concessions that I purchased online but they couldn't seem to find my purchase when searching for my email address. I told them the exact seats I bought. They showed me a screen which showed two of our seats were sold to another couple and the rest were somehow available again. Many other seats were still available as well. One of the girls went to get the manager from the back. Out came a twenty-something year old boy who then tried to act like I was lying about purchasing tickets. I went to my bank app to show them how it was already paid for and saw that I was already refunded. He tried to say that happens when I don't have enough to cover the cost of the tickets but not to worry as it would be cleared by the morning. WOW. I scrolled up to the balance and showed him I had well more than enough to cover the cost. He just kept repeating it would clear by morning. He never offered to sell me any other seats. Nobody did. Nobody ever apologized. The group of 5+ workers surrounding us said nothing and everyone just watched. I am highly disappointed! My kids were so excited to finally get out of the house and have some sort of normalcy again and these workers didn't even seem to care to have willing and able to pay customers to spending money at their establishment.

I’ve been to two movies in this theater. It is clean and well maintained. I haven’t purchased snacks in either visit as I came from dinner directly to see the movie. Both visit have been on the weekend. We have had maybe 4-10 people in the same movie as us. It’s nice to not have a busy theater! I will continue to visit this theater.

The snacks were delicious and the theater was clean. Staff was friendly. But the price was a little to high for me. But had a great time to see SONIC THE Heghog. ud83dude02ud83dude0eud83eudd13

It’s good but Some employees are rude

I always go there. Because the location of course (convenient). It needs a remodel for sure. Staff is mostly friendly. A few needs better training.